Field Operations Manager

Disastercare; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading operational management firm in Alfreton seeks a proactive Field Operations Manager to oversee Fire, Water, and Strip-Out teams. This role combines hands-on technical support with management, ensuring projects are safe and compliant. Responsibilities include mentoring staff, enforcing safety protocols, and managing resources. The ideal candidate holds a NEBOSH or IOSH certificate and possesses strong leadership skills. Competitive benefits are offered.

Benefits

Free Onsite Gym

Employee Assistance Programme (EAP)

Annual Pay Review

Bright Exchange Discounts

Free Eye Tests

Access to E-Learning and Skills Development

Ongoing Professional Training Opportunities

Regular Team Events and Social Activities

Qualifications

• Full UK Driving Licence (essential).
• NEBOSH General Certificate or IOSH Managing Safely (essential).
• Leadership or supervisory training (desirable).

Responsibilities

• Providing on-site leadership, audits, and live decision-making.
• Planning resources, managing surge/on-call cover.
• Mentoring Supervisors and delivering training/coaching.
• Identifying workflow improvements and driving innovation.
• Ensuring compliance with RAMS, COSHH, PPE.
• Supporting Supervisors with escalations.

Skills

Leadership

Technical Support

Project Management

Compliance Auditing

People Development

Education

NEBOSH General Certificate or IOSH Managing Safely

Leadership or Supervisory Training

Job description

Monday to Friday with some evenings and weekends depending on workloads

Overview

We’re looking for a proactive Field Operations Manager to provide visible leadership and operational oversight across our Fire, Water, and Strip-Out teams. This is a field/office-based role (2–3 days per week in the field) that combines hands‑on technical support with project management, compliance auditing, and people development.

You’ll ensure every claim is treated like a project, safe, efficient, compliant, and right the first time. From auditing live jobs and enforcing health & safety, to mentoring Supervisors and driving surge planning, you’ll be a key leader in shaping consistent, high‑quality operations.

This is a highly visible role where leadership, accountability, and professionalism are vital. You’ll protect insurer trust, support policyholders, and uphold DisasterCare East Midland’s values.

Responsibilities

• Technical & Field Leadership – providing on‑site leadership, audits, and live decision‑making.
• Operational Management – planning resources, managing surge/on‑call cover, and holding Supervisors accountable.
• Training & Development – mentoring Supervisors and delivering training/coaching to Technicians.
• Continuous Improvement – identifying workflow improvements and driving innovation across teams.
• Health, Safety & Compliance – ensuring compliance with RAMS, COSHH, PPE, and promoting a proactive safety culture.
• Customer & Insurer Relations – supporting Supervisors with escalations and attending key claims with insurers rota.

Qualifications

• Full UK Driving Licence (essential).
• NEBOSH General Certificate or IOSH Managing Safely (essential).
• Leadership or supervisory training (desirable).

Benefits You’ll Receive

• Free Onsite Gym
• Employee Assistance Programme (EAP) – 24/7 confidential support
• Annual Pay Review
• Bright Exchange Discounts – savings at hundreds of UK shops, restaurants, gyms, and cinemas
• Free Eye Tests
• Access to E‑Learning and Skills Development
• Ongoing Professional Training Opportunities (Clear Plan)
• Regular Team Events and Social Activities

If you need any adjustment or support when applying for this position, please email [e-mail]

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Insurance

Alfreton, England, United Kingdom