Communications & Engagement Manager

TalkTalk; Salford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading telecommunications company in Salford is seeking a Communications Manager to connect colleagues and stakeholders. The role involves managing external communications and driving colleague engagement while ensuring clarity and alignment with the company's brand. The ideal candidate has strong writing skills and experience in media relations. This position offers a hybrid working model with flexible hours and a generous benefits package.

Benefits

Flexible hybrid working

Collaborative office spaces

Free on-site parking

Generous holiday package

Private healthcare

Competitive pension scheme

Free broadband

Life event gifts

Inclusive employee networks

Salary sacrifice scheme

Retail and leisure discounts

Paid volunteering days

Qualifications

• Proven experience supporting communications campaigns and content creation.
• Hands-on involvement in media relations.
• Experience working in a fast-paced, cross-functional environment.

Responsibilities

• Support media relations and stakeholder engagement.
• Manage external communications and media enquiries.
• Deliver engaging colleague communications across multiple channels.
• Organise and deliver colleague engagement activities.

Skills

Excellent writing, editing and storytelling abilities

Confident communicator with the ability to engage colleagues, journalists and community partners

Highly organised and detail-oriented

Proficient with digital communication tools and platforms

Collaborative team player with a positive approach

Job description

TalkTalk, Salford, England, United Kingdom

Role Purpose

As Communications Manager, you will play a central role in connecting colleagues, media and external stakeholders—ensuring our messages are clear, timely, and aligned with TalkTalk’s brand and strategic direction. You will support media relations, drive engaging colleague communications, and help build our reputation with stakeholders as we transition from a traditional telco to a dynamic techco.

Main Responsibilities

• Work across the Communications & Stakeholder Engagement team to deliver consistent storytelling and support with stakeholder outreach and information requests.
• Manage day‑to‑day external communications, including responding to media enquiries and preparing press materials, and proactively identifying and delivering media opportunities that highlight TalkTalk’s transformation and agile future.
• Develop and deliver engaging colleague communications across multiple channels, including email, intranet and social media.
• Write, edit and proof content for both internal and external audiences, ensuring clarity and consistency.
• Assist the Head of Stakeholder Engagement in responding to information requests from regulator and Government, as well as preparing for regular and ad‑hoc meetings and workshops.
• Organise and deliver colleague engagement activities and events in conjunction with the Head of Culture, Learning & Engagement.
• Monitor and report on the effectiveness of communications, using insights to drive continuous improvement.
• Support crisis communications and urgent updates, protecting the company’s reputation and keeping colleagues informed.
• Maintain and update content on digital platforms, ensuring accuracy and alignment with brand values.
• Stay up‑to‑date with industry trends and best practices in media relations, internal communications and stakeholder engagement.

Knowledge

• Strong understanding of colleague communications, media relations and regulatory engagement.
• Understanding of the importance of aligned communications and its impact on commercial goals.
• Awareness of the telco‑to‑techco landscape and its implications for brand positioning.

Skills

• Excellent writing, editing and storytelling abilities.
• Confident communicator with the ability to engage colleagues, journalists and community partners.
• Highly organised, detail‑oriented and able to manage multiple projects simultaneously.
• Proficient with digital communication tools and platforms.
• Collaborative team player with a positive, proactive approach.

Experience

• Proven experience supporting communications campaigns and content creation (internal and external).
• Hands‑on involvement in media relations.
• Track record of delivering colleague engagement activities.
• Experience working in a fast‑paced, cross‑functional environment.

Additional Information

Some out‑of‑hour work may be required to manage press enquiries and deliver colleague events.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Free on‑site parking at our offices.
• Generous holiday package – 25 days annual leave, 3 wellbeing days and your birthday off (plus the option to buy up to 10 more days!).
• Private healthcare for all employees.
• Competitive pension scheme and performance‑related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations.
• Salary sacrifice scheme – save on dental, gym and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Telecommunications

Inclusivity

TalkTalk is a recognised Top 50 Inclusive Employer in the UK. We believe that diversity fuels innovation and success. Inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

Working style

We’re not your traditional 9‑5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.