Operations Analyst jobs in United Kingdom

Summit Oaks Hospital, a 126 bed, private acute care hospital and chemical dependency treatment center, located in a picturesque suburban setting, fully accredited by the Joint Commission, has been providing quality health care to adult, child and adolescent northeastern USA residents since 1902. Summit Oaks has repeatedly been recognized in U.S. News & World Report as one of the nation\'s best behavioral health hospitals. More information is available online at: summit oaks hospital dot com

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S., Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The Admissions Registrar is responsible for coordinating aspects of the admissions process. This includes but is not limited to efficient and effective handling of inquiry calls, processing of referrals for possible admission, knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities may include insurance verification, patient registration process, vitals, wanding, patient observations, scheduling of evaluations, admissions processing, bed board monitoring, belongings searches, and other non-clinical duties as assigned by admissions leadership team.

Education: Bachelor\’s degree from an accredited college or university in social work, psychology, mental health, or a related field OR Master\’s degree from an accredited college or university in social work, psychology, mental health, or related field, or RN degree.

CNA or RN Licensure/Certification/Registration preferred

Experience:

A minimum of one to three years of experience in a human service, social service, psychiatric, mental health or Call Center setting, performing administrative duties including crisis intervention, telephonic triage, and managing inquiry calls with a specialized focus on customer service.

• Facilitates the Assessment and Referral process by getting AOC approvals, doctor\’s assignments, and precertifications from insurance companies
• Knowledge of EMTALA and the legal implications of the admissions process, communicating effectively to determine if a patient can give express and informed consent
• Completes all aspects of a screening and referral process accurately and thoroughly using all Department programs and applications
• Knowledge of the Mental Health Law and how it impacts patients
• Records inquiry call information completely and accurately, including clinical and medical information, patient demographics, legal status, payor information and call disposition; follows all inquiry calls to disposition and communicates dispositions to referral sources
• Handles all inquiry calls with respect and dignity in a timely manner; manages and processes incoming ER referrals within designated timeframes
• Demonstrates ability to process an inquiry call to include reviewing clinical data to determine program eligibility
• Demonstrates ability to complete an Inquiry Call Sheet
• Knowledge of facility programs and ability to sell facility programs effectively
• Referring patients for appropriate services
• Assessing patient\’s legal status; evaluating and documenting a patient\’s legal status
• Evaluating and documenting a patient\’s ability to give express and informed consent
• Obtaining insurance verification and/or private pay rates; reviewing case with the department manager or director
• Obtaining pre-certifications from insurance companies for admissions
• Scheduling assessments and admissions
• Maintains daily census log and/or MS4 Electronic Bedboard to reflect real time admissions and discharges
• Other duties as assigned

• Career development opportunities across UHS and its 300+ locations
• HealthStream online learning catalogue with CEU courses
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters