Management Assistant jobs in United States

University Hospitals of North Midlands (UHNM) is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The role involves handling incoming and outgoing telephone inquiries, directing them to the appropriate departments or individuals. You'll be responsible for maintaining clear and effective communication with patients, their families, GP practices, carers, and the general public. The position requires generating and typing clinical correspondence following patient appointments, as well as performing other administrative typing duties to ensure accurate and timely documentation.

• Telephone Handling: Receive, make, and manage telephone inquiries; direct calls to the appropriate department.
• Communication: Communicate effectively with patients, relatives, GP practices, carers, and the public.
• Clinical Correspondence: Generate and type clinical correspondence following patient appointments; perform general typing duties ensuring accuracy and timeliness.
• Patient Record Maintenance: Maintain patient records with a high level of accuracy using the hospital’s system.
• Referral Management: Log referrals from both internal and external sources promptly and accurately.
• Mail Management: Handle electronic and postal mail correspondence; record, direct, and resolve queries and information securely and efficiently.
• General Office Support: Provide administrative support for the daily operations of the Upper GI service; carry out a range of office-based duties to ensure smooth service delivery.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern trusts in the country. Based across two sites – Royal Stoke Hospital in Stoke‑on‑Trent and County Hospital in Stafford – we proudly serve around three million people. We are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role, and we are proud of our wide range of development packages that ensure everyone has the opportunity to fulfil their true potential. UHNM encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

• Date posted: 26 November 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 per annum
• Contract: Fixed term (12 months)
• Working pattern: Full‑time
• Reference number: 205‑7488688‑A
• Job location: Royal Stoke Hospital, Newcastle Rd, Stoke‑on‑Trent, ST4 6QG

• Maintain accurate patient records and log referrals from both internal and external sources promptly.
• Manage mail correspondence via electronic and postal channels, ensuring queries are recorded and directed securely.
• Provide general office support and perform administrative tasks contributing to the smooth operation of the Upper GI service.
• Handle telephone enquiries in a timely and accurate manner, following the Patient Access Policy and divisional guidelines.
• Perform clerical duties such as preparing meeting notes, correspondence, and supporting specialty teams in waiting list management.
• Adhere to departmental policies and procedures and support continuous service improvement.
• Assist in resolving verbal and formal complaints in line with Trust policies.
• Use and maintain office equipment appropriately and monitor the supply of stationery and other office supplies.
• Provide guidance and demonstrate duties to new team members and share the workload with the specialty team.
• Prepare and process documentation, including meeting notes and correspondence.

• Directorate Management team members
• Medical and nursing staff
• Administrative and clerical staff
• Other Trust personnel, as appropriate
• External stakeholders relevant to the role or Division
• Patients and visitors, as required

The post holder is responsible for the accurate and timely typing of clinical letters across all specialties, the distribution and filing of documents, managing patient health records, handling telephone enquiries, and ensuring compliance with the Patient Access Policy and Divisional guidelines relating to waiting list management.

• Good general education to include GCSE English or equivalent

• NVQ2/RSA2 word processing or equivalent

• Administration/clerical background
• Knowledge of Microsoft Office package
• Good communication skills
• Proficiency in computerised systems and office applications
• Exercise sound judgement in responding to enquiries and resolving issues
• Locate and track patient case notes as required
• Support specialty teams in effective inpatient waiting list management

• Previous experience working in a Health Care environment
• Knowledge of hospital systems

• Able to use own initiative
• Ability to work as part of a team
• Good communication skillsAbility to work in a demanding, pressurised environment
• Ability to work with confidential information
• Reliability

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

• Employer name: University Hospitals of North Midlands NHS Trust
• Address: Royal Stoke Hospital, Newcastle Rd, Stoke‑on‑Trent, ST4 6QG
• Website: https://www.uhnm.nhs.uk

Entry level

Contract

Administrative

Administrative and Support Services