Jobs in Sunderland, United Kingdom

Account Manager Team Leader page is loaded## Account Manager Team Leaderremote type: Home Basedlocations: United Kingdom Remotetime type: Full timeposted on: Posted Todayjob requisition id: JR001834We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.Access PaySuite is one of the UK’s fastest-growing embedded payments platforms, processing £31bn annually across 300m+ transactions for 7,000+ customers including HMRC, Vodafone, and Virgin Atlantic. We’re transforming enterprise and mid-market payments through AI-powered software covering Direct Debits, card payments, Open Banking, and bureau services.The Opportunity: Lead the turnaround and growth of our account management function. You’ll own the P&L across our PaySuite portfolio, drive strategic cross-sell into Access’s 100,000+ customer base, and build a high-performing team during a pivotal growth phase.About you:You’re a tenured leader in B2B payments/fintech account management and sales, with deep expertise across Direct Debits, card payments, Open Banking, Bacs, KYC, and compliance. You’ve successfully stabilised at-risk portfolios, driven commercial growth, and led teams through organisational change while maintaining high performance. You’re commercially driven, customer-obsessed, and thrive in fast-paced environments where decisive leadership and sustainable transformation are key.Day-to-day, you will:* Own the P&L across account management functions including upsell, cross-sell, renewals, bureau, card, and consultancy* Lead and coach a team of Account Managers, scaling strategically as needed* Drive recovery of at-risk accounts while identifying and executing growth opportunities* Champion cross-sell initiatives across Access’s wider customer base* Implement structured QBRs and data-driven account plans* Ensure Salesforce excellence: forecasting, pipeline hygiene, and modern sales methodology (MEDDIC, Challenger)* Address underperformance decisively while nurturing top talent* Resolve strategic customer escalations and collaborate cross-functionally to fix systemic issuesYour Skills and Experiences Might Also Include:* Tenured leadership in B2B payments or fintech account management and sales* Deep understanding of UK payments (Direct Debits, card payments, Open Banking, Bacs, KYC, compliance)* Proven ability to stabilise at-risk portfolios and drive commercial growth* Experience leading teams through organisational change while maintaining performance* Strong commercial acumen and strategic influence* Skilled in navigating complex stakeholder environments and breaking down silos* Familiarity with performance management frameworks and coaching techniques* Comfort operating in high-growth, fast-changing environments* Passion for customer success and delivering measurable impactThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.