Blue Planet Advanced Technical Support: BPUAA Support EMEA

Ciena Corporation; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking an Advanced Technical Support specialist in London. You will provide key post-sales support for the Unified Assurance and Analytics product suite, resolving complex issues and collaborating with engineering teams. Applicants should have strong technical expertise in Linux, scripting, Java, and customer engagement. This full-time position offers a remote work model.

Qualifications

• 3+ years in software technical support, preferably in telecom or network management domains.
• Experience developing automation solutions and performing root cause analysis.

Responsibilities

• Provide advanced post-sales support for Unified Assurance and Analytics (UAA) and Blue Planet product suite.
• Diagnose and resolve production and non-production issues in collaboration with internal teams.
• Develop Unix/Shell scripts to automate monitoring and data collection.

Skills

Strong Linux skills

Scripting (Unix/Shell)

Java

Python

Communication skills

Analytical skills

Customer-first approach

Education

Bachelor’s or Master’s degree in Computer Science or Engineering

Tools

PostgreSQL

Kubernetes

Docker

GitHub

JIRA

Job description

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Blue Planet Advanced Technical Support: BPUAA Support EMEA page is loaded## Blue Planet Advanced Technical Support: BPUAA Support EMEAlocations: Remote-UK: Londontime type: Full timeposted on: Posted Todayjob requisition id: R029256As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**How You Will Contribute**As part of Ciena’s Blue Planet Global Support team, you will provide advanced post-sales support for the **Unified Assurance and Analytics (UAA)** and Blue Planet product suite. You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.**Key Responsibilities:*** Serve as the primary contact for Blue Planet customer cases, with a focus on UAA.* Diagnose and resolve production and non-production issues in collaboration with internal teams.* Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.* Perform root cause analysis (RCA) and document resolutions and learnings.* Share customer feedback with PLM and R&D to inform future product enhancements.* Support occasional off-hours or weekend activities; limited travel may be required.**The Must Haves*** **Education:** Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.* **Experience:** 3+ years in software technical support, preferably in telecom or network management domains.* **Technical Expertise:** + Strong Linux and scripting (Shell) skills. + Hands-on experience with **Java**, **Python**, and tools such as **tcpdump**, **jstack**, **jmap**. + Familiarity with **PostgreSQL**, **Neo4j**, **ClickHouse**. + Understanding of **SNMP**, **Netconf**, **TL1**, **REST APIs**, **Telemetry**, **Syslog**, **ICMP**, **SSH**. + Proficiency with **Kubernetes**, **Docker**, and microservices deployment. + Experience with **GitHub**, **Bitbucket**, **SVN**, **JIRA**, or **Salesforce**.* Strong analytical, debugging, and communication skills with a customer-first approach.* Ability to work independently and collaborate across a globally distributed team.**Assets (Nice to Have)*** Experience in **cloud environments** (AWS, Azure, GCP, OpenShift).* Familiarity with **Kafka**, **Nagios**, **Grafana**, **Prometheus**, **Kibana**.* Exposure to **fault and performance analytics**, **GenAI**, or **Agentic AI**.* XML and SQL knowledge.* Prior experience with telecom vendors or network management systems.#LI-SG1Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.