Mandarin-speaking Community Manager

Paysend Group Ltd.; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global fintech company is seeking a Community Manager to bridge the gap with Chinese diaspora communities across Europe. The successful candidate will engage with local organizations, promote referral campaigns, and create Chinese-language content to highlight the company's benefits. Candidates should be native Mandarin speakers fluent in English, with experience in community management and understanding of migrant needs. Competitive compensation and flexible working options are offered.

Benefits

Competitive salary

Benefits

Flexible work arrangements

Mentoring programs

Continuous learning opportunities

Qualifications

• Experience in offline and online community management.
• Understanding of Chinese diaspora life in Europe.
• Comfortable working independently and testing ideas.

Responsibilities

• Engage with Chinese associations and local organizations.
• Promote referral and affiliate campaigns.
• Create Chinese-language content highlighting Paysend’s benefits.
• Act as a community advocate, providing user feedback.
• Build and manage Paysend’s presence in WeChat groups.
• Support new users in onboarding and troubleshooting.

Skills

Native Mandarin speaker

Fluent in English

Community management

User growth marketing

Remittance experience

Job description

About The Role

Mandarin-speaking workers in Europe – especially in construction, manufacturing, and small businesses – represent a fast-growing community with strong remittance needs. The Community Manager will be the bridge between Paysend and Chinese diaspora communities, helping workers discover, trust, and use Paysend to support their families back home.

What You'll Do (Responsibilities)

• Engage withChinese associations, local organizations, and offline worker groups in countries like Hungary, Poland, Italy, France, and Serbia
• Promote referral and affiliate campaigns to drive adoption among migrant workers
• Create Chinese-language content (posts, guides, testimonials) highlighting Paysend’s benefits
• Act as a community advocate, providing feedback to internal teams on user needs and local barriers
• Build and manage Paysend’s presence in WeChat groups, QQ, and diaspora forums
• Support new users in onboarding and troubleshooting, ensuring a seamless first-transfer experience

What You’ll Need To Be Successful In This Role

• Native Mandarin speaker, fluent in English
• Remittance experienceis a big plus
• Understanding of Chinese diaspora life in Europe – ideally with prior experience working in or with migrant communities
• Experience in off-line and on-line community management, marketing and user growth (WeChat/Chinese diaspora engagement strongly preferred)
• Entrepreneurial spirit: comfortable working independently, testing ideas, and showing results

Why Join Paysend?

• Make a Global Impact: Directly impact millions of users worldwide
• Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
• Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
• Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
• Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements