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Complaints & Compliments Officer
Job summary
A community support organization in Salford seeks an experienced Complaints & Compliments Officer. The role involves being the main contact for tenants and customers regarding feedback, ensuring effective communication, and resolving complaints within given timescales. Ideal candidates have strong organizational skills and customer service focus, with a good level of education. The position offers a salary of £28,350 per year, along with a supportive team environment.
Benefits
Qualifications
- Experience in writing and presenting reports to a variety of audiences.
- Strong reception and administrative experience.
- Competent with computerized database systems.
Responsibilities
- First and main point of contact for tenants and customers in relation to complaints & compliments.
- Ensure effective communication and focus on resolution of complaints.
- Provide regular, accurate and timely reports on complaints.
Skills
Education
3 days ago Be among the first 25 applicants
This range is provided by WPS. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week?
Join Liberty and make a real difference in the communities we serve!
- Work–Life Balance: 23 days annual leave + bank holidays, flexible working
- Health & Wellbeing: 24/7 GP access, mental health support, fitness programs
- Training & Growth: Ongoing professional development
- First and main point of contact for tenants and customers in relation to complaints & compliments
- Ensure effective communication
- Focus on resolution of complaints within given timescales
- Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
- Provide regular, accurate and timely reports
- Ensure all customer feedback is collated and that an intelligent analytical approach is adopted
- Good level of education
- Strong reception and administrative experience, along with excellent organisational skills
- You have experience of writing and presenting reports to a variety of audiences
- Competent with computerised database systems and analytical tasks
- Excellent customer service focus
We’re a diverse, supportive team committed to personal development, wellbeing, and continuous improvement.
Click “Apply” to join Liberty as our Complaints & Compliments Officer
Closing Date: 19th December 2025 (may close early due to high demand)
Mid-Senior level
Full-time
Other
Human Resources
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.