Complaints & Compliments Officer

Liberty Group; Salford; On-site; GBP 29,000; Full time

Job summary

A community support organization in Salford seeks an experienced Complaints & Compliments Officer. The role involves being the main contact for tenants and customers regarding feedback, ensuring effective communication, and resolving complaints within given timescales. Ideal candidates have strong organizational skills and customer service focus, with a good level of education. The position offers a salary of £28,350 per year, along with a supportive team environment.

Benefits

23 days annual leave + bank holidays

Flexible working

24/7 GP access and mental health support

Ongoing professional development

Qualifications

• Experience in writing and presenting reports to a variety of audiences.
• Strong reception and administrative experience.
• Competent with computerized database systems.

Responsibilities

• First and main point of contact for tenants and customers in relation to complaints & compliments.
• Ensure effective communication and focus on resolution of complaints.
• Provide regular, accurate and timely reports on complaints.

Skills

Organisational skills

Customer service focus

Reception and administrative experience

Report writing and presentation

Competence with computerized database systems

Education

Good level of education

Job description

3 days ago Be among the first 25 applicants

This range is provided by WPS. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week?

Join Liberty and make a real difference in the communities we serve!

What We Offer

• Work–Life Balance: 23 days annual leave + bank holidays, flexible working
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs
• Training & Growth: Ongoing professional development

Your Role

• First and main point of contact for tenants and customers in relation to complaints & compliments
• Ensure effective communication
• Focus on resolution of complaints within given timescales
• Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
• Provide regular, accurate and timely reports
• Ensure all customer feedback is collated and that an intelligent analytical approach is adopted

What We Need

• Good level of education
• Strong reception and administrative experience, along with excellent organisational skills
• You have experience of writing and presenting reports to a variety of audiences
• Competent with computerised database systems and analytical tasks
• Excellent customer service focus

Why Liberty?

We’re a diverse, supportive team committed to personal development, wellbeing, and continuous improvement.

Apply Today!

Click “Apply” to join Liberty as our Complaints & Compliments Officer

Closing Date: 19th December 2025 (may close early due to high demand)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Human Resources

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