5,600

Jobs in Hertford, United Kingdom

Remote 2nd-Line Customer Support Analyst for Education

IRIS Software Group

Leeds
Remote
GBP 40,000 - 60,000
30+ days ago
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Senior Security Project Manager — Remote (UK/EMEA)

Zitko Group

Manchester
Remote
GBP 80,000
30+ days ago

Remote HRBP - Transform & Elevate People Ops

Infinity Technology Solutions Limited

Royal Tunbridge Wells
Remote
GBP 45,000 - 60,000
30+ days ago

Freelance Producer, Dundee, Scotland (contract, commission-only)

AnaVation LLC

Dundee
Remote
GBP 60,000 - 80,000
30+ days ago

EMEA Enterprise Sales Leader – Digital Workplace

WorkJam Inc.

City of London
Remote
GBP 50,000 - 70,000
30+ days ago
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Remote Junior Product Manager — SaaS Growth

Jibble Group

City of London
Remote
GBP 30,000 - 45,000
30+ days ago

Remote Surgical Account Manager - NPWT & Wound Care

ConvaTec Group

Coventry
Remote
GBP 45,000 - 60,000
30+ days ago

Remote Writer/Journalist Apprentice for Social Impact

Borgen Project

Inverness
Remote
GBP 60,000 - 80,000
30+ days ago
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Strategic BizDev Lead – Remote + UK Travel

Amey Lg Ltd

Preston
Remote
GBP 50,000 - 70,000
30+ days ago

Senior Content Strategist — Crypto Tax, Remote, Autonomous

Koinly Pte. Ltd

City of London
Remote
GBP 41,000 - 50,000
30+ days ago

Remote Forex Trader | Trade with Firm Capital & Profit

Maverickfx

Tees Valley
Remote
GBP 80,000 - 100,000
30+ days ago

Founders Associate - Remote Growth Role (6 Months)

Baltic Ventures Limited

Liverpool
Remote
GBP 25,000 - 30,000
30+ days ago

Remote Social Media Volunteer for Inclusive Advocacy

SEDSConnective

Horsham
Remote
GBP 10,000 - 40,000
30+ days ago

Property Photographer - UK-Wide | Paid per Appointment

Viewber Ltd

Torquay
Remote
GBP 60,000 - 80,000
30+ days ago

Remote B2B Payments Growth Manager – Fintech

DNA Payments Ltd.

Oxford
Remote
GBP 35,000 - 41,000
30+ days ago

Remote Mortgage Advisor – UK, 65k+ OTE, Flexible Hours

Mojo Mortgages

City of London
Remote
GBP 35,000 - 85,000
30+ days ago

Remote Senior Mocap Animator – Maya & VFX Expert

Notodoanimacion

Manchester
Remote
GBP 60,000 - 80,000
30+ days ago

Senior ML Engineer — Remote Customer AI Automation

Entrepreneur First

City of London
Remote
GBP 80,000 - 100,000
30+ days ago

Remote EMEA Legal Director - HealthTech Strategy

Medtronic plc

City of London
Remote
GBP 100,000 - 130,000
30+ days ago

Climate Research & AI-Enhanced Content Analyst

Scarabtrust

City of London
Remote
GBP 40,000 - 60,000
30+ days ago

Remote Field Service Engineer – Home Safety & Fire Systems

Tunstall Healthcare Group

Liverpool
Remote
GBP 25,000 - 35,000
30+ days ago

Head of Third-Party Risk & Outsourcing (Remote)

Paynetics UK Ltd

City of London
Remote
GBP 70,000 - 90,000
30+ days ago

Senior TypeScript Backend Engineer - Data-Intense Systems

Prisma Data, Inc.

City of London
Remote
GBP 70,000 - 90,000
30+ days ago

Independent Advocate – Remote Health & Social Care Support

Etivitysolutions

Tees Valley
Remote
GBP 80,000 - 100,000
30+ days ago

Freelance Digital Content Strategist for Global Campaigns

Zinc Network

City of London
Remote
GBP 30,000 - 45,000
30+ days ago

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Remote 2nd-Line Customer Support Analyst for Education
IRIS Software Group
Remote
GBP 40,000 - 60,000
Full time
30+ days ago

Job summary

A leading software company in the UK is seeking a Customer Services Analyst (2nd Line) to join their remote team. In this role, you will assist schools by responding to queries, providing product guidance, and managing incidents. Ideal candidates have Service Desk experience, strong communication skills, and a positive attitude. The position offers full training, flexible remote working, and clear career progression paths.

Benefits

Full training and support
Career growth opportunities
Flexible, remote working

Qualifications

  • Confidence using an incident/ticket logging system.
  • Calm, clear, and professional communication.
  • Strong attention to detail and good time management.

Responsibilities

  • Answering customer questions via helpdesk, phone, or email.
  • Logging and managing incidents through the system.
  • Spotting recurring problems for team improvement.

Skills

Experience working in a Service Desk or Helpdesk role
Excellent communication
Strong attention to detail
Logical and organized way of working
Positive attitude and willingness to learn

Tools

Incident/ticket logging system
Job description
A leading software company in the UK is seeking a Customer Services Analyst (2nd Line) to join their remote team. In this role, you will assist schools by responding to queries, providing product guidance, and managing incidents. Ideal candidates have Service Desk experience, strong communication skills, and a positive attitude. The position offers full training, flexible remote working, and clear career progression paths.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.