Remote 2nd-Line Customer Support Analyst for Education

IRIS Software Group; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading software company in the UK is seeking a Customer Services Analyst (2nd Line) to join their remote team. In this role, you will assist schools by responding to queries, providing product guidance, and managing incidents. Ideal candidates have Service Desk experience, strong communication skills, and a positive attitude. The position offers full training, flexible remote working, and clear career progression paths.

Benefits

Full training and support

Career growth opportunities

Flexible, remote working

Qualifications

• Confidence using an incident/ticket logging system.
• Calm, clear, and professional communication.
• Strong attention to detail and good time management.

Responsibilities

• Answering customer questions via helpdesk, phone, or email.
• Logging and managing incidents through the system.
• Spotting recurring problems for team improvement.

Skills

Experience working in a Service Desk or Helpdesk role

Excellent communication

Strong attention to detail

Logical and organized way of working

Positive attitude and willingness to learn

Tools

Incident/ticket logging system

Job description

A leading software company in the UK is seeking a Customer Services Analyst (2nd Line) to join their remote team. In this role, you will assist schools by responding to queries, providing product guidance, and managing incidents. Ideal candidates have Service Desk experience, strong communication skills, and a positive attitude. The position offers full training, flexible remote working, and clear career progression paths.