Jobs in Cambridge, United Kingdom
Cycling Customer Experience Executive (Remote)
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Customer Service Executive – The Bike Club | Remote (UK)
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Cycling Customer Experience Executive (Remote)
Job summary
A leading bike rental service in the UK is seeking a Customer Service Executive to support members with queries and product advice. This remote-first role involves managing communications and gathering feedback to ensure customer satisfaction. Ideal candidates will have a passion for customer support and previous experience with CRM tools like Salesforce. Join a fast-growing company that values sustainability and offers flexible working hours along with 26 days of annual leave.
Benefits
Qualifications
- Minimum 1 year of experience in a similar customer service role.
- Genuine passion for delivering high-quality customer support.
Responsibilities
- Handle member queries across email, telephone, and social media.
- Develop expert product knowledge to provide tailored advice.
- Act as the voice of the customer by gathering feedback.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.