Home-Based MI Analyst: Drive Service Insight

Macmillan Cancer Support; Remote; GBP 27,000 - 30,000; Full time

Job summary

A charitable organization in the United Kingdom is seeking a Management Information Officer to lead operational analysis and support service improvements. The ideal candidate will possess advanced Excel skills and experience in a BI or MI team. The role is full-time and home-based, requiring occasional travel for team meetings. The salary ranges from £27,000 to £30,000 per annum and focuses on delivering excellent customer experiences.

Qualifications

• Proven ability to problem solve and present information clearly.
• Good understanding of systems and technology used in a contact centre.
• Experience in developing and monitoring performance indicators.

Responsibilities

• Lead operational level analysis of customer service information.
• Support the use of reporting tools for service improvement.
• Work with the Data team to ensure access to necessary information.

Skills

Understanding of call centre data

Advanced Microsoft Excel skills

Creating and maintaining data systems

Experience in a BI or MI team

Developing service performance plans

Using reporting technologies including Power BI

Communication and interpersonal skills

Tools

Power BI

Power Query

Job description

A charitable organization in the United Kingdom is seeking a Management Information Officer to lead operational analysis and support service improvements. The ideal candidate will possess advanced Excel skills and experience in a BI or MI team. The role is full-time and home-based, requiring occasional travel for team meetings. The salary ranges from £27,000 to £30,000 per annum and focuses on delivering excellent customer experiences.