Cycling Customer Experience Executive (Remote)

School Result; Remote; GBP 27,000 - 28,000; Full time

Job summary

A leading bike rental service in the UK is seeking a Customer Service Executive to support members with queries and product advice. This remote-first role involves managing communications and gathering feedback to ensure customer satisfaction. Ideal candidates will have a passion for customer support and previous experience with CRM tools like Salesforce. Join a fast-growing company that values sustainability and offers flexible working hours along with 26 days of annual leave.

Benefits

26 days annual leave plus bank holidays

Flexible hours

Enhanced parental leave

£30/month discount towards Bike Club subscription

Career growth opportunities

Qualifications

• Minimum 1 year of experience in a similar customer service role.
• Genuine passion for delivering high-quality customer support.

Responsibilities

• Handle member queries across email, telephone, and social media.
• Develop expert product knowledge to provide tailored advice.
• Act as the voice of the customer by gathering feedback.

Skills

High level of empathy

Strong problem-solving skills

Dependable and organized

Ability to seek feedback

Tools

Salesforce

Job description

A leading bike rental service in the UK is seeking a Customer Service Executive to support members with queries and product advice. This remote-first role involves managing communications and gathering feedback to ensure customer satisfaction. Ideal candidates will have a passion for customer support and previous experience with CRM tools like Salesforce. Join a fast-growing company that values sustainability and offers flexible working hours along with 26 days of annual leave.