Aftersales Workshop Controller: Lead Team & Profits

Gates Ford; Braintree; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established automotive dealership in Braintree is seeking a Workshop Controller to join its busy Aftersales department. The role involves ensuring high customer satisfaction levels, delivering gross profit, and supervising the technician team. Ideal candidates have experience in a franchised dealership, a driving licence, and the ability to motivate staff. This position supports career development and offers employee discounts and a pension scheme.

Benefits

25 Days Holiday Allowance

Company Pension Scheme

Staff Discount on Vehicles and Servicing

Career Development

Introductory commission bonuses for vehicle sales and employee referrals

Qualifications

• Experience as a fully qualified Technician.
• Ability to maintain high customer satisfaction levels.
• Capacity to motivate and develop a team.

Responsibilities

• Assist in maintaining effective processes for customer satisfaction.
• Deliver gross profit by maximizing sold hours and product sales.
• Lead and coach the workshop team to achieve objectives.
• Ensure adherence to manufacturer warranty standards.
• Maintain a safe working environment according to policies.

Skills

Customer Satisfaction

Team Leadership

Parts Liaison

Health and Safety Management

Experience in dealership

Basic IT Literacy

UK driving licence

Job description

A well-established automotive dealership in Braintree is seeking a Workshop Controller to join its busy Aftersales department. The role involves ensuring high customer satisfaction levels, delivering gross profit, and supervising the technician team. Ideal candidates have experience in a franchised dealership, a driving licence, and the ability to motivate staff. This position supports career development and offers employee discounts and a pension scheme.