Automotive Service Administrator — Customer‑Focused Ops

Gates Ford; Braintree; On-site; GBP 29,000 - 31,000; Full time

Job summary

A reputable automotive service company in Harlow is seeking a Service Administrator to ensure the smooth running of daily operations in the busy Service Department. You will manage documentation, handle customer inquiries, and provide essential support to the service team. The ideal candidate should have strong organizational skills, attention to detail, and a commitment to exceptional customer care. This position offers benefits including a company pension scheme and staff discounts on vehicles and servicing, alongside a salary of £29,000 - £31,000 depending on experience.

Benefits

25 Days Holiday Allowance

Company Pension Scheme

Staff Discount on Vehicles and Servicing

Career Development

Qualifications

• Experience or background in administration is desirable but not essential.
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Produce accurate invoices and manage job cards.
• Provide administrative support to the Service Manager.
• Handle customer inquiries in a professional manner.

Skills

Excellent communication skills

Organizational skills

Customer-focused attitude

Attention to detail

Job description

A reputable automotive service company in Harlow is seeking a Service Administrator to ensure the smooth running of daily operations in the busy Service Department. You will manage documentation, handle customer inquiries, and provide essential support to the service team. The ideal candidate should have strong organizational skills, attention to detail, and a commitment to exceptional customer care. This position offers benefits including a company pension scheme and staff discounts on vehicles and servicing, alongside a salary of £29,000 - £31,000 depending on experience.