Customer-Focused Service Advisor — 25 Days Holiday & Pension

Gates Ford; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Harlow is seeking a Service Advisor to join their busy service department. This role is vital for delivering an exceptional customer experience, requiring strong customer service skills, excellent organisational abilities, and the ability to thrive under pressure. Responsibilities include managing vehicle bookings, liaising with customers, and ensuring high service standards. A full driving licence is essential. Join a team dedicated to providing outstanding service and benefiting from a range of perks including a company pension scheme and staff discounts.

Benefits

25 Days Holiday Allowance

Company Pension Scheme

Staff Discount on Vehicles

Career Development

Qualifications

• Proven track record of success in a customer-facing position.
• Ability to work both independently and as part of a team.
• Full driving licence is essential.

Responsibilities

• Greet customers and manage service enquiries.
• Book in customer vehicles for servicing and manage work in progress.
• Ensure customer understands service charges and work to be carried out.
• Introduce additional sales opportunities and manage payments.

Skills

Strong customer service mindset

Excellent organisational skills

Ability to work calmly under pressure

IT literate

Tools

Keyloop

Job description

A leading automotive service provider in Harlow is seeking a Service Advisor to join their busy service department. This role is vital for delivering an exceptional customer experience, requiring strong customer service skills, excellent organisational abilities, and the ability to thrive under pressure. Responsibilities include managing vehicle bookings, liaising with customers, and ensuring high service standards. A full driving licence is essential. Join a team dedicated to providing outstanding service and benefiting from a range of perks including a company pension scheme and staff discounts.