Service Administrator

Gates Ford; Braintree; On-site; GBP 29,000 - 31,000; Full time

Job summary

A reputable automotive service company in Harlow is seeking a Service Administrator to ensure the smooth running of daily operations in the busy Service Department. You will manage documentation, handle customer inquiries, and provide essential support to the service team. The ideal candidate should have strong organizational skills, attention to detail, and a commitment to exceptional customer care. This position offers benefits including a company pension scheme and staff discounts on vehicles and servicing, alongside a salary of £29,000 - £31,000 depending on experience.

Benefits

25 Days Holiday Allowance

Company Pension Scheme

Staff Discount on Vehicles and Servicing

Career Development

Qualifications

• Experience or background in administration is desirable but not essential.
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Produce accurate invoices and manage job cards.
• Provide administrative support to the Service Manager.
• Handle customer inquiries in a professional manner.

Skills

Excellent communication skills

Organizational skills

Customer-focused attitude

Attention to detail

Job description

Working Hours Monday - Friday, 8:00am - 6:00pm + Sarurdays tri-weekly

Benefits 25 Days Holiday Allowance, Company Pension Scheme, Staff Discount on Vehicles and Servicing, Career Development

Location Harlow

Closing Date 31/12/2025

Salary £29,000 - £31,000 depending on experience

Job Description

Service Administrator vacancy - Harlow

We are looking for a Service Administrator to join the busy Service department at Gates of Harlow.

Gates of Harlow is known for delivering exceptional customer care and high‑quality service. We take pride in our reputation, our people, and the experience we offer to every customer. We are seeking a highly organised and customer‑focused Service Administrator to join our busy Service Department. This role is essential in ensuring the smooth running of daily operations, supporting both customers and the service team, and maintaining accurate administrative records. You will have the capacity to prioritise your own work load and complete all tasks set to the company standards.

Objectives

• To produce an accurate invoice/claim to allow prompt payment.
• To provide effective day‑to‑day workshop administration from job card to invoice.
• To ensure all job packs meet the manufacturer’s Warranty/R&M standard.
• To encompass a supportive role within general aftersales activities.

Key Responsibilities

• Provide administrative support to the Service Manager and service team.
• Manage job cards, service documentation, and warranty paperwork.
• Ensure WIP is monitored daily.
• Make appointments for customers via telephone and email.
• Update and maintain the dealership management system (DMS) with accurate information.
• Handle customer enquiries politely and professionally, both in person and over the phone.
• Assist in invoicing, payment processing, and maintaining service records.
• Ensure compliance with internal procedures and manufacturer standards.
• Have excellent communication skills and the professionalism to work closely with the all team members.
• A background in administration is desirable, although not essential.Strong organisational skills with excellent attention to detail.
• Confident communicator with a positive, customer‑focused attitude.
• Ability to work under pressure and prioritise tasks effectively.
• Comfortable using computer systems and learning new software.

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long‑term negative effect on their ability to do daily activities.

Some of the perks and benefits from working at Gates Ford.

Company pension scheme

Staff discount on vehicle sales and servicing

Introductory commission bonuses for vehicle sales and employee referrals

Join Our Team For any inquiries or assistance during the application process, feel free to reach out.

Reg. Office: Gates Corner, Edinburgh Way, Harlow, Essex, CM20 2EG.
Registered in England. Company Reg. No. 245843
FCA Reg. No311218 | VAT Reg. No GB 246 1372 72