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Holiday Guest Experience Advisor
Job summary
A leading holiday home company in the UK is seeking a Customer Service Advisor to enhance guest experiences through support and guidance. As a key team member, you will handle booking queries, provide calm and reassuring information, and resolve issues efficiently. The ideal candidate will possess strong communication skills and a positive attitude. Full training is provided, making this a great opportunity for individuals looking to enter the customer service field. Benefits include paid holidays, social clubs, and a holiday bonus.
Benefits
Qualifications
- Customer service experience is helpful, but not essential as full training is provided.
- Ability to work well under pressure in a fast-paced environment.
Responsibilities
- Support customers by phone and email.
- Help guests plan and enjoy their stay.
- Provide reassurance, information, and resolutions.
- Share knowledge and guidance in a calm and friendly way.
- Work closely with teams across the business.
- Record information accurately and follow internal processes.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.