Holiday Guest Experience Advisor

The Travel Chapter Group.; Bideford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday home company in the UK is seeking a Customer Service Advisor to enhance guest experiences through support and guidance. As a key team member, you will handle booking queries, provide calm and reassuring information, and resolve issues efficiently. The ideal candidate will possess strong communication skills and a positive attitude. Full training is provided, making this a great opportunity for individuals looking to enter the customer service field. Benefits include paid holidays, social clubs, and a holiday bonus.

Benefits

Social clubs

Great social events

25 days’ paid holidays plus bank holidays

A day off for your birthday

£500 towards a holiday

A paid day to volunteer

Friends and family discount scheme

Life assurance

Qualifications

• Customer service experience is helpful, but not essential as full training is provided.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Support customers by phone and email.
• Help guests plan and enjoy their stay.
• Provide reassurance, information, and resolutions.
• Share knowledge and guidance in a calm and friendly way.
• Work closely with teams across the business.
• Record information accurately and follow internal processes.

Skills

Warm and friendly communication style

Confidence in speaking and writing clearly

Patience

Resilience

Positive attitude

Natural problem-solving mindset

Ability to work calmly under pressure

Customer service experience

Job description

A leading holiday home company in the UK is seeking a Customer Service Advisor to enhance guest experiences through support and guidance. As a key team member, you will handle booking queries, provide calm and reassuring information, and resolve issues efficiently. The ideal candidate will possess strong communication skills and a positive attitude. Full training is provided, making this a great opportunity for individuals looking to enter the customer service field. Benefits include paid holidays, social clubs, and a holiday bonus.