Hotel Front Desk Specialist — Guest Experience

Peoplebank; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotelier in Bristol is seeking a dedicated Hotel Receptionist to provide exceptional customer service, facilitate guest check-in and check-out, and manage reservations. Ideal candidates should possess strong customer service skills, attention to detail, and the ability to stay calm under pressure. This full-time position (40 hours per week) offers competitive hourly pay along with generous perks including holiday allowances, staff discounts, and career development programs.

Benefits

Refer a Friend Bonus Scheme - £400

Free car park

28 days of annual leave, increasing to 33

Free meals on duty

Discounted hotel rooms

50% off dining

Great location access to public transport

In-house training

Reward and recognition programmes

Cycle to Work scheme

Pension plan

Mental and physical wellbeing tools

Step Forward Day for charity

Monthly engagement events

Staff parties

Qualifications

• Experience in customer-facing roles is advantageous.
• Ability to manage check-ins and check-outs efficiently.
• Effective communication to address guests' inquiries.

Responsibilities

• Assist guests during check-in and check-out.
• Manage reservations and answer guest inquiries.
• Address issues guests experience during their stay.

Skills

Customer service skills

Attention to detail

Ability to remain calm under pressure

Job description

A prominent hotelier in Bristol is seeking a dedicated Hotel Receptionist to provide exceptional customer service, facilitate guest check-in and check-out, and manage reservations. Ideal candidates should possess strong customer service skills, attention to detail, and the ability to stay calm under pressure. This full-time position (40 hours per week) offers competitive hourly pay along with generous perks including holiday allowances, staff discounts, and career development programs.