Executive jobs in United Kingdom
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Parent Engagement Specialist – Drive Childcare Enrolment
Job summary
A leading childcare provider in Basingstoke is looking for a Parent Engagement Executive to foster relationships with prospective customers. The ideal candidate will deliver exceptional service through various communication channels and actively seek to improve customer satisfaction. Responsibilities include collaborating with nurseries to enhance enrolment and ensuring every customer interaction is impactful. The role offers competitive benefits, including a refer-a-friend bonus scheme, generous leave, and healthcare access.
Benefits
Qualifications
- Driven to deliver exceptional service with a memorable impact on customers.
- Calm and engaging personality, delivering resolutions with confidence.
- Excellent attention to detail ensuring accuracy in customer interactions.
- Confident in guiding customers through their journey.
Responsibilities
- Deliver exceptional childcare service to customers.
- Handle queries through email, calls, live chat, and text.
- Enhance customer satisfaction by proactively addressing needs.
- Collaborate with nurseries to improve occupancy rates.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.