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IT Support Analyst
Job summary
A growing multi-site business in Dungannon is looking for an IT Support Analyst to enhance its IT function. The role involves supporting users, troubleshooting systems, and managing Microsoft technologies in a fast-paced environment. With a salary of up to £33,000, this permanent position allows for variety and potential progression. 5 days onsite work is required initially, with flexible working options available after six months. Strong communication and troubleshooting skills are essential for this opportunity.
Benefits
Qualifications
- Proven experience in 1st/2nd line IT support essential.
- Strong troubleshooting mindset with logical thinking.
- Experience with Microsoft technologies preferred.
Responsibilities
- Support users in a multi-site environment.
- Ensure systems run smoothly and provide technical support.
- Perform hardware troubleshooting and end-user support.
Skills
Tools
A growing multi-site business in Dungannon is hiring an IT Support Analyst (Level 2/3) to strengthen its onsite IT function. This is a hands‑on role in a fast‑paced environment where technology is central to operations. You'll support users day‑to‑day while contributing to ongoing improvements as the organisation scales.
You will be the go‑to technical support resource across a busy multi‑site environment, ensuring systems run smoothly and users are well supported. This is a true all‑rounder position suited to someone who enjoys variety, troubleshooting, and learning bespoke systems.
What you'll be working with
- Active Directory administration (on‑prem)
- Microsoft 365 / Office 365 support (hybrid)
- Azure AD / Azure‑based services exposure
- Endpoint management (ManageEngine or similar)
- Power Automate workflows and process automation exposure
- Hardware troubleshooting and general end‑user support
- Supporting a manufacturing/warehouse user base (onsite, hands‑on)
- Proven 1st/2nd line IT Support experience
- Strong troubleshooting and diagnostic mindset (common sense, logical thinking, proactive approach)
- Comfortable supporting Microsoft ecosystem technologies (AD, M365, hybrid environments)
- Helpful experience: Excel (VLOOKUP), logs/diagnostics, basic database SELECT queries (MySQL/MariaDB)
- Confident communicator with non‑technical users
- Happy to work onsite in Dungannon (5 days per week initially – 1 Day WFH after 6 months)
- Salary up to £33,000 DOE
- Permanent, long‑term opportunity with progression potential
- Modern tech environment and a role with genuine variety
- 39‑hour working week, onsite in Dungannon
- Working pattern options:
- 09:00‑17:30 Mon‑Thu, 09:00‑16:30 Fri
- Or 08:30 start with flexibility to bank hours for a half‑day (team‑coordinated)
- 1 day WFH possible after 6 months (role dependent)
- No regular out‑of‑hours
- In‑person interview onsite in Dungannon (scenario/problem‑solving based)
- Second‑stage onsite sign‑off meeting + references checked before offer
To speak in absolute confidence about this opportunity, please send an up‑to‑date CV via the link provided, or contact Daire O'Connor at MCS Group:
028 9693 5515
d.oconnor@mcsgroup.jobs
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.