IT Support Analyst

Northern Ireland Water Limited; Belfast; On-site; GBP 28,000 - 33,000; Full time

Job summary

A growing multi-site business in Dungannon is looking for an IT Support Analyst to enhance its IT function. The role involves supporting users, troubleshooting systems, and managing Microsoft technologies in a fast-paced environment. With a salary of up to £33,000, this permanent position allows for variety and potential progression. 5 days onsite work is required initially, with flexible working options available after six months. Strong communication and troubleshooting skills are essential for this opportunity.

Benefits

Salary up to £33,000

Permanent opportunity

Modern tech environment

39-hour working week

Flexible working pattern options

Qualifications

• Proven experience in 1st/2nd line IT support essential.
• Strong troubleshooting mindset with logical thinking.
• Experience with Microsoft technologies preferred.

Responsibilities

• Support users in a multi-site environment.
• Ensure systems run smoothly and provide technical support.
• Perform hardware troubleshooting and end-user support.

Skills

1st/2nd line IT Support experience

Troubleshooting and diagnostic skills

Supporting Microsoft ecosystem technologies

Excel (VLOOKUP)

Communicating with non-technical users

Tools

Active Directory

Microsoft 365 / Office 365

Azure AD

ManageEngine

MySQL/MariaDB

Job description

Title: IT Support Analyst - Dungannon - Up to £33k

A growing multi-site business in Dungannon is hiring an IT Support Analyst (Level 2/3) to strengthen its onsite IT function. This is a hands‑on role in a fast‑paced environment where technology is central to operations. You'll support users day‑to‑day while contributing to ongoing improvements as the organisation scales.

The Role

You will be the go‑to technical support resource across a busy multi‑site environment, ensuring systems run smoothly and users are well supported. This is a true all‑rounder position suited to someone who enjoys variety, troubleshooting, and learning bespoke systems.

What you'll be working with

• Active Directory administration (on‑prem)
• Microsoft 365 / Office 365 support (hybrid)
• Azure AD / Azure‑based services exposure
• Endpoint management (ManageEngine or similar)
• Power Automate workflows and process automation exposure
• Hardware troubleshooting and general end‑user support
• Supporting a manufacturing/warehouse user base (onsite, hands‑on)

What we're looking for

• Proven 1st/2nd line IT Support experience
• Strong troubleshooting and diagnostic mindset (common sense, logical thinking, proactive approach)
• Comfortable supporting Microsoft ecosystem technologies (AD, M365, hybrid environments)
• Helpful experience: Excel (VLOOKUP), logs/diagnostics, basic database SELECT queries (MySQL/MariaDB)
• Confident communicator with non‑technical users
• Happy to work onsite in Dungannon (5 days per week initially – 1 Day WFH after 6 months)

Package and benefits

• Salary up to £33,000 DOE
• Permanent, long‑term opportunity with progression potential
• Modern tech environment and a role with genuine variety
• 39‑hour working week, onsite in Dungannon
• Working pattern options:
  • 09:00‑17:30 Mon‑Thu, 09:00‑16:30 Fri
  • Or 08:30 start with flexibility to bank hours for a half‑day (team‑coordinated)
• 1 day WFH possible after 6 months (role dependent)
• No regular out‑of‑hours

Process

• In‑person interview onsite in Dungannon (scenario/problem‑solving based)
• Second‑stage onsite sign‑off meeting + references checked before offer

To speak in absolute confidence about this opportunity, please send an up‑to‑date CV via the link provided, or contact Daire O'Connor at MCS Group:
028 9693 5515
[e-mail]
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.