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IT Service Support Manager - Hybrid (Nottingham)
Job summary
A leading technology services provider in Nottingham is seeking a Service Support Manager to support Service Delivery Managers in delivering excellent IT services. The role involves customer communications, contract administration, and performance reporting. Strong organisational skills, proficiency in Microsoft 365 tools, and excellent communication abilities are required. This is a hybrid position with opportunities for growth in service delivery management.
Benefits
Qualifications
- Strong organisational and administrative skills.
- Confidence working with data and producing reports.
- Excellent communication skills both written and verbal.
- Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint).
Responsibilities
- Act as a point of contact for routine service queries.
- Assist with contract administration and maintain service documentation.
- Support performance tracking against SLAs and KPIs.
- Prepare clear and accurate service reports.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.