ICT Field Engineer - CMB2197e

Cumbria; Kendal; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Kendal is seeking an experienced ICT Field Engineer to provide technical support services for ICT end-users. In this full-time role, you will deliver advanced 2nd line ICT support, oversee site commissioning, and manage technical projects. Strong technical knowledge and relevant ICT qualifications are essential. The position requires a proactive team player who embodies values of collaboration and innovation, with a full UK driving licence necessary for site visits.

Qualifications

• Proven experience in ICT support within a large organisation.
• Experience in troubleshooting and resolving complex ICT issues.
• Full UK driving licence (travel between sites required).

Responsibilities

• Deliver advanced 2nd line ICT support for incidents.
• Evaluate, install, configure ICT products.
• Manage office moves and oversee commissioning of sites.

Skills

Strong technical knowledge of ICT systems

Excellent communication skills

Customer service skills

Proactive problem-solving

Education

Relevant ICT qualification or equivalent experience

Tools

Microsoft technologies

Networking principles

Diagnostic tools

Job description

ICT Field Engineer

Help us keep Cumberland connected and supported.

We are seeking an experienced ICT Field Engineer to join our dynamic ICT team covering the Kendal area and based at South Lakeland House. This role is critical in providing technical support services for all ICT end-users across the Council, ensuring systems and services run smoothly and efficiently.

About The Role

• Deliver advanced 2nd line ICT support for incidents and requests across the Council and some external users.
• Evaluate, install, configure, and support a wide range of ICT products and equipment via remote tools or on-site visits.
• Conduct site surveys, manage office moves, and oversee commissioning/decommissioning of Council sites.
• Act as the technical lead for specific technologies, liaising with end-users, ICT teams, and third‑party suppliers.
• Provide technical expertise to deliver projects and service improvement initiatives within agreed milestones.
• Analyse and resolve hardware/software issues, interpreting diagnostics and liaising with suppliers for successful resolution.
• Deliver technical and user training when required and contribute to service improvement and business continuity planning.

About You

• Strong technical knowledge of ICT systems, hardware, and software.
• Experience in troubleshooting and resolving complex ICT issues.
• Ability to work independently and manage priorities effectively.
• Excellent communication and customer service skills.
• A proactive approach to problem‑solving and service improvement.

Essential Criteria

• Relevant ICT qualification or equivalent experience.
• Proven experience in ICT support within a large organisation.
• Knowledge of Microsoft technologies, networking principles, and diagnostic tools.
• Full UK driving licence (travel between sites required).

This role is available on a Permanent basis.

Who we’re looking for

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Julia Trees by email at [e-mail].

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010.
• Those in care or who have left care and are aged 24 and under.
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 26th December 2025
• Interview date: W\C 12th Jan 2026 via Teams

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information

Post Specification

Further Information

• Our Staff Benefits
• Candidate Support
• About Cumberland Council