Cluster Meetings and Events Executive

Ehg Careers; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel group located in the UK seeks a Cluster Meeting and Events Executive based at the Holiday Inn Bristol City Centre. The role involves ensuring seamless event operations, managing bookings efficiently, and proactively selling services to potential clients. The ideal candidate will have at least one year of experience in a hospitality environment, a keen attention to detail, and a passion for customer service. Excellent training and benefits are offered, making this a great opportunity for growth in the hospitality industry.

Benefits

Discounted Hotel Rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback and discounts

Complimentary Meals

Employee of the Month celebrations

Excellent Training & Development

Qualifications

• At least 1 year of experience in a hospitality conference environment.
• Experience in a 4* branded hotel is a bonus.
• Strong attention to detail for function sheets.

Responsibilities

• Ensure Meetings and Events bookings are handled efficiently.
• Produce accurate function sheets in a timely manner.
• Proactively sell the hotel to potential clients.

Skills

Meeting & Events Coordination

Customer Service

Sales Skills

Attention to Detail

Proactive Approach

Job description

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for a Cluster Meeting and Events Executive. You will be based at our Holiday Inn Bristol City Centre and will be helping out 3 properties (Bristol City Centre, Bristol Airport and Cardiff Airport). You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

You’ll ensure that all our clients' meetings and events run smoothly - acting as both brand ambassador and trusted partner. You’ll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees. You will be vital in driving our brand standards forward and implementing changes to assist in providing profit growth whilst ensuring that our guests receives a true hospitality that our hotels believe in.

Join us and enjoy our excellent benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

What will your key responsibilities and duties be:

• Ensure that our Meetings and Events bookings are dealt with promptly, courteously and efficiently.
• Produce accurate function sheets for all of our conference and events in a timely manner;
• Proactively sell our hotel to our potential new clients, this will include conducting hotel show rounds.
• Identify our guests' needs and provide solutions to match them on all enquires.
• Identify opportunities for new business through research, cold calling and utilising current inhouse software. (In conjunction with our Cluster Sales Manager).
• Ensure all orders, invoices and billing processes relating to the Meetings & Events Team are processed as per our processes and in a timely manner;
• Act as Meetings & Events host as and when required.

Job Requirements

• A Meetings & Events Coordinator with at least 1 years' experience working in a hospitality Conference environment (Either Sales or Operations), or someone who can show a real passion for the Meetings and Events industry
• Experience in a 4* branded hotel would be a bonus!
• Someone who is revenue/sales hungry and target driven, and is looking to make a real difference to our hotels;
• Proven attention to detail, by ensuring that each of the function sheets for our Meetings & Events have all the relevant details included in order to deliver a seamless experience;
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and colleagues.

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.