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Main area Administration Grade Band 3 Contract Fixed term: 12 months (Monday - Friday) Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 436-7666199

Employer Birmingham and Solihull Mental Health NHS Foundation Trust Employer type NHS Site Bishop Wilson Clinic Town Chelmsley Wood Salary £24,937 - £26,598 per annum, pro rata Salary period Yearly Closing 15/01/2026 23:59 Interview date 29/01/2026

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

An exciting opportunity has arisen for a fix term full-time referral Team Administrator within in our Solar Team based at Bishop Wilson Clinic, Chelmsley Wood to work Monday –Friday 09:00 – 17:00

The SOLAR service is a Mental Health Service to support our Children and Young People within Solihull area and support them to transition on from the service if needed.

As a team administrator you will be required to support and monitor our referral/administration process, including clinic management. You will have to demonstrate a high standard of communication skills both verbal and written with a professional attitude, along with having good attention to details on data inputting.

It is essential that applicants can work on their own initiative, demonstrate effective organisational skills, along with able to priorities their own workload and can process enquiries in a confidential and efficient manner.

To provide a comprehensive range of administrative support to enable efficient referral co-ordination to the SOLAR service, along with various administration support for our Looked After Children’s Team to ensure quality standards and targets are always met to deliver excellent patient care. To support with covering our reception, along with supporting and operating within the Team’s systems and act as part of a wider administration team for the SOLAR service.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

The post holder will be responsible to provide an efficient referral co-ordination and comprehensive range of administration support to the whole SOLAR service including our Looked After Childrens Team and other various teams. To maintain and operate the referral process for the service and ensure all timeframes/deadlines are always met. To monitor the Initial Assessment waiting list and activity, to raise any issues related to the referral process with the Referral Lead/Support Service Manager when needed. To provide and receive both confidential and sensitive information via written, electronic or telephone, ensuring all information is captured accurately in the patient care record system. To work and act on own initiative or seek advice from the management team when required due to dealing with potentially complex situations. To support with formatting of letters, booking appointments and co-ordinating/minuting meetings when required. To provide reception cover when needed, along with cross covering and offer support to other members of the admin team in the event of any absences.

Ad-hoc any other admin tasks as directed by the Support Service Manager

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

• GCSE Grade C/level 5 or equivalent
• Experience dealing with a range of disciplines
• Proficient in all Microsoft Office applications
• Accurate and attension to detail when data entry
• Able to communicate clearly and efficiently
• Previous experience of working within healthcare setting
• Working knowledge of RiO
• to be able to del with sensitive information

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.