Stock/Customer Service Advisor

Haldane Group; Heckmondwike; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading timber and builder's merchant in Heckmondwike is looking for a passionate Stock/Customer Service Advisor. This role involves providing excellent customer support, maximizing sales, and maintaining inventory efficiently. The ideal candidate should have experience in a customer-facing role, a commitment to great service, and knowledge of building materials. A competitive salary along with benefits like staff discounts and training programs will be provided. Closing date for applications is January 9, 2026.

Benefits

Staff Discounts

Cycle to Work Scheme

Training & Development Programs

Incentive Bonus Schemes

Contributory Pension Scheme

Health Care and Employee Assistance Programme

30 days annual leave (including bank holidays)

Qualifications

• Experience of working in a trade counter/stock environment in a customer facing role.
• Committed and passionate about providing excellent customer service.
• Ability to work both individually and as part of a branch team.

Responsibilities

• Provide excellent advice and assistance to customers.
• Develop positive working relationships.
• Achieve monthly sales and profit targets.

Skills

Experience in a trade counter/stock environment

Passionate about providing excellent customer service

Target driven

Attention to detail

Knowledge in building materials, hardware, and timber

Job description

Haldane Fisher are a leading timber and builder’s merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers.

We are looking to recruit an enthusiastic Stock/Customer Service Advisor based at our Heckmondwike Branch. We are looking for someone to support our small team who will maximise sales and build good relationships with customers.

Key responsibilities will include:

• Provide excellent advice and assistance to customers – using industry knowledge and product expertise
• Developing a positive working relationships
• Have a collaborative approach with all internal departments – ensuring effective communication and operational excellence for the customer
• Price customer enquiries and return same within required time
• Achieve monthly sales and profit targets
• Follow up quotations to a conclusion and properly record outcome
• Achieve the specified order quotation to completion rate at the best possible margin.
• Develop knowledge to become an expert in product areas and sales techniques.
• Order stock and schedule based on demand and usage
• Receipting goods in an accurate and timely manner
• Ensure negative stocks are reviewed daily and rectified
• Coordinate regular inventory audits
• Resolve supplier queries and unresolved supplier returns
• Review and analyse inter branch transfers.
• Management of specials in stock to ensure these are reduced.
• Ensure rolling counts are completed in branch in line with schedules and discrepancies are investigated and fixed where appropriate.
• Review and action aged stock reports to reduce levels by selling or returning to supplier
• Manage correspondence by answering emails and sorting mail

The successful candidate will possess the following attributes:

• Experience of working in a trade counter/stock environment in a customer facing role
• Committed and passionate about providing excellent customer service
• Target driven with a genuine passion for the customer
• Ability to work both individually and as part of a branch team
• Knowledge or a keen interest in building materials, hardware and timber
• Attention to detail

The successful person will receive a competitive rate of pay plus fantastic benefits including:

• Staff Discounts
• Cycle to Work Scheme
• Training & Development Programs to help meet your career ambitions
• Incentive Bonus Schemes
• Contributory Pension Scheme
• Health Care and Employee Assistance Programme
• 30 days annual leave (inclusive of bank holidays)

Closing date for the receipt of all applications is Friday 09 January 2026