Director of Sales - Mountain View Grand Resort & Spa

Hay Creek Hotels; United Kingdom; On-site; GBP 51,000 - 67,000; Full time

Job summary

A leading hotel management company is seeking a Director of Sales for its luxurious Mountain View Grand Resort & Spa located in New Hampshire. The ideal candidate will have over 3 years of sales experience in hospitality, strong leadership skills, and effective communication abilities. Responsibilities include managing group sales activities, preparing reports, and developing marketing strategies. The role offers a competitive benefits package and the chance to work in a vibrant, supportive culture. Located in the scenic White Mountains, this position requires a self-motivated individual ready to promote exceptional service.

Benefits

Insurance benefit package

Competitive paid time off

Free life insurance

Complimentary staff meals

Lodging discounts

Qualifications

• 3+ years of Sales experience in a hospitality setting.
• Must have strong leadership and effective written & verbal communication skills.
• Ability to train, motivate, and supervise.

Responsibilities

• Develop proposals for guest inquiries and prepare contracts.
• Attend and represent the hotel at trade shows and community events.
• Direct and manage all group, transient, and catering sales activities.

Skills

Sales experience in a hospitality setting

Leadership skills

Verbal communication skills

Interpersonal skills

Computer skills

Job description

Job Description

The acclaimed Mountain View Grand Resort & Spa is actively searching for a personable, articulate, and customer-focused Director of Sales to join our Sales team.

Located in the heart of New Hampshire's White Mountains, Mountain View Grand Resort & Spa is one of America's truly grand hotels. Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms and suites, a first‑class spa and wellness center, extensive wine cellar experience, and full‑service Harvest Tavern restaurant, all overlooking beautiful Mount Washington and the White Mountains.

On‑site resort activities include a well‑manicured 9‑hole golf course, axe‑throwing, archery, disc golf course, extensive hiking and walking trails, indoor and outdoor pools, auditorium, family learning center, and the Mountain View Farm hosting llamas, goats, and a full garden to supply Harvest Tavern's farm‑to‑table efforts.

Mountain View Grand's extensive 20,000 sq. ft. of event space presents options for any occasion, with 14 different unique venues across the grounds including the 6K sq. ft. restored Crystal Ballroom with 360‑degree sweeping picture window views of the mountains.

To learn more, visit us at www.mountainviewgrand.com.

Job Summary

• Develop proposals for all guest inquiries, prepare contracts, group resumes, and detail BEOs for all room blocks, corporate or group sales, and/or social and wedding events.
• Compile and/or direct the preparation of reports pertaining to the operation of the sales department to include, but not limited to, the annual and monthly forecast, marketing budget, lead management system, group booking pace report, STAR report and other appropriate reports.
• Attend and represent the hotel at selected trade shows or necessary community events.
• Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies.
• Make reasonable recommendations to improve potential from various markets.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Initiate preparation of annual sales and marketing plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
• Organize and/or attend scheduled sales department, executive committee, and related meetings.
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.
• Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, marketing expenses, sales and marketing budget, forecasts and other reports as directed/required.
• Maintain tracking system through hSP to ensure all client information and potential bookings and prospecting calls is documented. Responsible to balance h on a monthly basis.
• Develop group rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management.
• Communicate with front office manager, group bookings, room blocks, rooming lists and billing procedures.
• Prepare all BEOs for group events providing timely and accurate information to clients and appropriate staff members.
• Conduct pre‑conference meetings with appropriate management team.
• Monitor competitive hotels pricing structure, physical plant improvements and service.
• Assist with the creation, development and implementation of adult and child activities and programs.
• Active participant in weekly Revenue Merchandising (Yield) meeting and all assignments as required.
• Maintain a vibrant website with seasonally appropriate keywords, pictures, links, PPC campaigns and digital marketing.
• Analyze results on monthly basis including but not limited to Google Analytics and third‑party vendor. Monitor SEO process.
• Develop and maintain CRM campaigns with monthly email blasts and customer feedback mechanisms.
• Develop brochures, newspaper, magazine and radio advertising copy, and other written materials/signage about available food/ beverage services and hotel facilities for public accommodation.
• Professionally represent the hotel in community and industry organizations and events.
• Work with PMS System to take reservations and investigate credit accounts and billing information.

Benefits

• Insurance Benefit package including company‑funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Tax‑free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Complimentary Staff Meals Daily
• Weekly payroll schedule
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty‑nine per night, Friends & Family eighty‑nine per night)
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Spas, Golf Course, and Activities Discounts at any HCH Property
• Hospitality Discounts from our partners at the New England Inn & Resort Association and Hotels of America
• Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Supportive Culture that is fun and motivating, with open‑door policy work environment
• Employee Recognition Program through 'Delight Dollars' appreciation and prizes
• Employee Assistance Program including 24/7 confidential support and KOFE financial education
• Accelerated Career Advancement of professional enrichment, company‑sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
• Free Parking

(*for eligible associates classified as benefits eligible)

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world‑class cuisine, cutting‑edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to “Delight & Surprise” our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new‑build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day‑to‑day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper‑local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm‑to‑table food brings sensational seasonal menus with creative twists on old classics.

Our Core Values and Beliefs

We promote and support a culture that delights & surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, I can, I am, I own, empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com.

Required Experience

• 3+ years of Sales experience in a hospitality setting
• Strong leadership and effective written & verbal communication skills.
• Must be extremely self‑motivated and highly efficient.
• Must have exceptional interpersonal skills.
• Able to work a flexible schedule based on client needs, including nights, weekends, and holidays.
• Excellent computer skills needed.
• Ability to train, motivate, and supervise.
• Must have on‑hand event catering and detailing experience.
• Subject to successful completion of background check and/or DMV check.