Receptionist

PIG Hotel Group; Honiton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality group in Honiton is seeking a customer-focused Receptionist to join their front of house team. As the first point of contact for guests, you will ensure a high standard of service and effective communication across departments. Experience in a similar role is beneficial but full training will be provided. This role offers competitive compensation and generous perks including discounts, annual holiday increases, and free healthcare access.

Benefits

Free staff stays (B&B)

35% discount on food, beverages & treatments

Annual holiday increase (up to 33 days)

Take home goods at cost price

Free on-demand GP access

Learning & development courses

Anniversary vouchers for dinner with wine

Qualifications

• Experience in a similar role preferred but not essential.
• High standards of service delivery.
• Ability to maintain communication with hotel departments.

Responsibilities

• Act as the first point of contact for hotel guests.
• Answer incoming calls and respond to emails.
• Ensure guests have an excellent first impression.

Skills

Customer service

Attention to detail

Effective communication

Tools

Opera Fidelio

Job description

Location: THE PIG-at Combe, Honiton, EX14 3AD

Salary: OTE £13.21 per hour, including tronc.

Hours: 35 hours per week, over 5 days.

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.