Customer Service Manager jobs in United Kingdom

We’re looking for an Engineering & Maintenance Coordinator to join our Kemsley site.

In this role, you’ll be responsible for coordinating day-to-day engineering and maintenance activities, ensuring that the plant runs safely, efficiently, and sustainably. You’ll work closely with the wider team to plan and deliver maintenance programmes, manage compliance, and support performance improvement initiatives. You’ll also have the opportunity to step in for the Site Manager when required.

Key Activities:

• Lead and promote a strong safety culture across the site, ensuring compliance with SHE standards.
• Plan, coordinate, and oversee short, medium, and long-term maintenance programmes, including unplanned work and outages.
• Deliver the site’s engineering and maintenance strategy, including procurement of plant, tools, equipment, and management of maintenance stores.
• Support daily operations through attendance at coordination meetings and alignment with operational priorities.
• Ensure compliance with statutory obligations and company standards, supporting audits and implementing actions as required.
• Prepare work packages, risk assessments, and method statements in line with management of change procedures.
• Build and maintain effective relationships with internal teams, contractors, clients, and regulatory bodies.
• Lead performance improvement initiatives to enhance plant reliability, availability, and efficiency.
• Manage, develop, and support the maintenance team, including budget oversight and contractor management.
• Promote operational technology (OT) cyber security awareness and embed improvements within maintenance processes.

• Sound understanding of power station operations, engineering compliance, and maintenance best practice.
• NEBOSH qualification (or equivalent), with strong knowledge of health, safety, and environmental legislation.
• A degree, HNC, or equivalent higher‑level qualification in an engineering discipline, along with experience managing or leading people in an industrial maintenance environment.
• The ability to interpret and analyse complex technical data and a thorough knowledge of production/generation processes at a Generation asset.
• Good working knowledge of Microsoft programs including experience in producing concise written reports.
• Awareness of OT cyber security risks and controls within an engineering setting.
• Excellent communication skills and the ability to negotiate, influence and persuade others to achieve business goals.

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry‑leading hybrid and family‑friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people‑first culture.
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top‑tier development programmes, we’ll support your growth every step of the way.

If you have any questions please contact the Recruiter, melissa.newell@eonenergy.com. Please note, CV's emailed directly will not be considered.

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user‑friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.