Customer Service Manager jobs in United Kingdom

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector? At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting‑edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.

We’re proud to be recognised as the 2025 UK’s top healthcare and innovation agency at Cannes, where we’ve earned 2 Silver Lions, 1 Bronze Lion, and 6 shortlists - a testament to our creative excellence and impact. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.

Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.

Please note that this role is based in Manchester, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays.

• Creative Leadership & Expertise – Lead the team with expert understanding of client needs, ensuring creative work exceeds expectations across various media.
• Concept Development & Execution – Originate, guide, and refine conceptual ideas, taking full responsibility for the quality and effectiveness of creative output.
• Industry Excellence & Innovation – Maintain high creative standards, track trends, and develop award‑winning work through research, refinement, and execution.
• Project & Resource Management – Oversee team workload, ensure appropriate resource allocation, and maintain financial awareness to align creativity with budget constraints.
• Team Development & Recruitment – Mentor, delegate, and support career growth, actively participating in performance reviews and hiring processes.
• Cross‑Department Collaboration – Work with senior leadership, client services, and strategy teams to ensure creative solutions are innovative, effective, and aligned with agency goals.
• Positive Work Environment – Foster a culture of creativity, inclusivity, and ambition, encouraging collaboration and professional development within the team.
• Industry Knowledge & Learning – Stay informed about industry advancements, share insights internally and externally, and ensure the team engages in relevant training.
• Self‑Development & Emotional Intelligence – Pursue personal growth, set and achieve development goals, and demonstrate strong interpersonal skills to uplift both yourself and the team.

• You thrive in creative leadership – You can develop, refine, and execute compelling ideas while maintaining high creative standards.
• You excel at leading and mentoring teams – You enjoy guiding talent, delegating effectively, and fostering a collaborative environment.
• You are multilingual – You can communicate effectively across languages, enhancing collaboration and campaign reach.
• You have served on high‑profile creative awards juries in the past three years (Cannes, D&D, LIA’s, One Show, or Clio’s), bringing a critical, respected perspective from your experience judging top‑tier creative work.
• You have a proven track record of recent creative award wins – Your portfolio includes work that has been recognised by respected industry bodies.
• You have strong client engagement skills – You can confidently present ideas, build relationships, and challenge briefs to push creative boundaries.
• You stay ahead of industry trends – You have a keen eye for market insights, award‑winning work, and emerging creative innovations.
• You collaborate across disciplines – You work effectively with strategy, client services, and leadership teams to ensure creative excellence.
• You are committed to growth and development – You seek continuous learning, mentor others, and contribute to a positive, ambitious culture.
• You have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning.

• Hybrid Working – 3 days in the office (flexible working options are available for in‑office days)
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
• Option to buy, carry or sell holidays
• Seasonal working hours
• Enhanced family leave, pay and return to work benefit scheme
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
• 24/7 access to a free, confidential and independent Employee Assistance Programme