Customer Service Manager jobs in United Kingdom

Poundland & Dealz is one of the UK's largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is 'create amazing value every day' for our customers.

At the heart of our business are our amazing 18,000 colleagues in our stores, distribution centres, and customer support centres based in Walsall and Watford. We have fun, and we work hard with passion going that extra mile to succeed. We work at pace, and we are highly resilient – #proudland.

Our Supervisors are an active part of our store management team by providing day‑to‑day support to our Store and Assistant Managers with the overall supervision of the store processes and procedures.

A day in the life of our Supervisors could mean opening or closing the store, managing shifts, delegating tasks, coaching and guiding our colleagues whilst ensuring we provide the best in‑town service to our customers, all alongside having fun.

They make our store environment welcoming and contribute towards a culture built on trust and respect. They are empowered to deliver the best service and experience for our customers and colleagues.

• Promoting the best experience for our customers
• Training, supporting and developing your colleagues
• Driving your individual development
• Monitoring store standards and availability levels
• Dealing with deliveries
• Adhering to cash handling and security procedures
• Communicating within the store at all levels
• Planning and organising yourself and others

You will need to be as flexiblein the hours you can work. We may require you to work shifts.

• A Four‑week induction programme
• Discount Card – 10% discount on most purchases in‑store, including PEP&CO
• Family‑Friendly Benefits
• Loyal Service Awards
• My Staff Shop – exclusive discount portal
• Apprenticeships & Career Development
• Life Assurance Cover
• Health & Wellbeing – employee assistance programme to support you
• Holiday Allowance – increasing by one day per year (up to 33 days)
• Birthdays are important, so each year, you can take the day off as an extra day’s holiday

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.

At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.

We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros... By living our behaviours every day, we've created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!