Customer Service jobs in United Kingdom

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re‑active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C‑Tec, Protec

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC, Salto

We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:

• A technical background in the electrical / electronic industry.
• Good all‑round knowledge of Fire and Security Systems.
• Experience of front‑line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

At Marlowe Fire & Security, you’ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you’re ready to elevate your career while making a meaningful difference, we can’t wait to hear from you!

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well‑being and prospects of our employees, making their everyday lives more enjoyable and secure.

• OTE – £55,000 inclusive of basic salary, overtime, on‑call, travel time, and Engineer commission scheme.
• Company Van with fully fitted Van vaults.
• Full use of our Academy training + external training.
• 6 training days a year.
• Royal London Pension Scheme.
• Life Assurance x4 Basic Salary.
• Employee Recognition Scheme.
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals).
• Paid Holidays plus Bank Holidays.
• Additional Day holiday each full year of completed service (up to 25 days).
• Mental Health & Well‑being scheme.
• Development & Progression opportunities.
• 4‑Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

We’re big enough to deliver results but small enough to genuinely care.

• Marlowe Fire & Security – marlowefireandsecurity.com
• Alarm Communications – acl.uk.com
• Clymac – clymac.co.uk
• FAFS Fire & Security – fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression – marlowefireandsecurity.com
• Morgan Fire Protection – morganfire.co.uk
• Marlowe Smoke Control – marlowe‑aov.co.uk

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Unfortunately, we are unable to provide Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.