Contracts Administrator

Panda Utilities Limited; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A resource recovery company in the UK is seeking an office-based administrator responsible for coordinating contracts from the sales team, ensuring customer service excellence, and maintaining accurate data systems. The ideal candidate should have strong organizational skills and a positive attitude, with an emphasis on teamwork and communication. Responsibilities include managing sales entries, assisting with contracts, and liaising with the sales team. Join our dedicated team to contribute to sustainability and superior customer service.

Qualifications

• You should be tenacious, passionate, and positive.
• Enjoy teamwork and also work on your own initiative.
• Willingness to work hard and prove yourself.

Responsibilities

• Manage and administer the entering of new sales onto AMCS.
• Assist customer services team with retention contracts.
• Liaise daily with the sales team to ensure timely updates.
• Distribute inbound leads to sales and other teams.
• Assist with pending contracts and credit checks.
• Ensure department procedures are accurately followed.

Skills

Excellent organisation and time management skills

Good administration skills

Advanced knowledge in the use of Microsoft Office applications

A good knowledge of working with customers over the phone

Sales support and customer service

Good level of written and oral communication

Knowledge of the waste industry / hazardous waste

Job description

About the Role

The Role

You will be responsible for the day‑to‑day co‑ordination and processing of contracts from the field sales team and to ensure excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the office‑based admin support.

Key Responsibilities and Accountabilities

• To manage and administer the entering of new sales onto AMCS and gains
• To manage and administer the entering of new sales leads into CRM
• Assist the customer services team in processing retention contracts via the CRM System liaising with the service teams or suppliers when necessary
• To be in daily communication with the sales team to ensure timely updates and progress
• Distribute inbound Web / Phone leads to sales and other teams, ensuring they are logged on CRM
• Liaise with the service teams regarding future deliveries each month
• Assist with pending contracts, helping the sales team to provide notice to existing suppliers for their customers
• To undertake credit checks and ensure integrity of information provided
• You will ensure all department procedures are followed and data accurately and promptly recorded on the systems within the company’s Slauson; manage and file all contracts in electronic form
• Ensuring the roll‑out/cancellation processes are 100% accurate
• AD‑HOC Tasks given by line Manager (Pre Invoice Checks, Credit Note Process)

General Responsibilities and Activities

• To enter customer details into CRM
• To assist Sales team when quoting for work
• To assist in completing all sales related documentation by liaising with the sales reps

The Ideal Candidate

• You are tenacious, passionate and positive
• You enjoy working as part of a team and work on own initiative
• You are willing to work hard and prove yourself

Skills and Experience

• Excellent organisation and time management skills
• Good administration skills
• Advanced knowledge in the use of Microsoft Office applications
• A good knowledge of working with customers over the phone
• Sales support and customer service
• Good level of written and oral communication
• Knowledge of the waste industry / hazardous waste would be an advantage

Company Info

• The Health, Safety and Wellbeing of our employees is very important to us.
• It is your responsibility to take reasonable care of your own and other people’s Health and Safety and must cooperate with us on Health and Safety matters.
• You will represent the company in a professional capacity at all times.

About Us

Join us on the journey…..

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success. Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow. Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey……….

Pandaaims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)