Customer Service Adviser jobs in United Kingdom

Base pay range

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Static Service Engineer to join our Technical department and provide high quality service to all customer and actively contributing to the overall improvements to the business by servicing and maintaining equipment to a high standard. As a Service Engineer your goal is to limit the volume of equipment failure through correct service and maintenance, as a Service Engineer your unlimited goal is for the business to receive zero client complaints regarding technical reliability for machines deemed to be with your area of responsibility. This is a full-time position working 40 hours per week, Monday to Friday. The role is based at a static site located just a 5-minute walk from Liverpool Street Station. A company vehicle is not provided, as all work will be carried out on-site. Stock and supplies will be available on-site for servicing the machines.

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between. Our engineers are critical to the operating of our business, ensuring that our machines are well maintained and in working order, so that we can continuously delight our customers.

• To diagnose and repair faults on a complete range of Vending Equipment
• To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
• To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.
• To attend various Training Courses to assist you to maintain the highest standard of workmanship
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate
• Be aware of any potential cases of customer dissatisfaction and take appropriate action to avoid the potential becoming actual dissatisfaction

• Ability form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients.
• Willing and able to work on your own initiative
• Be customer-focused with a smart and professional appearance
• Must have strong electrical knowledge/experience - demonstrated through practical work experience or an electrical qualification
• Have a technical background with strong fault finding and diagnosis skills
• Be aware of how to work safely on electrical equipment

Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Training provided, you\'ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Company phone provided

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.