Service Engineer

Anglian Home Improvements Group; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home improvement company in the United Kingdom seeks a Service Engineer for uPVC installation and maintenance. The role requires a strong customer service focus, timely completion of service calls, and effective fault identification. You'll receive full support including tools and equipment. The ideal candidate has relevant experience or qualifications in uPVC and a commitment to high service standards.

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).

Responsibilities

• Visiting customer homes, identifying faults, and rectifying issues.
• Demonstrating correct product care to customers.
• Providing a high level of service to every customer.
• Completing service calls in a timely manner.
• Accurate completion of paperwork and PDA updates.

Skills

uPVC installation

Customer service

Job description

Overview

Join to apply for the Service Engineer role at Anglian Home Improvements.

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Do you have previous experience of uPVC installation and maintenance?

Our Window and Door Engineers are essential to efficiently and effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Responsibilities

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate and explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our "Right First Time" approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You Will Need

• Experience of uPVC installation and maintenance (or relevant qualification)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Repair and Maintenance