Customer Experience jobs in United Kingdom

Join to apply for the Store Supervisor role at Vans

Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a motivated, enthusiastic Store Supervisor to join our Vans team based in Braintree Village, Essex.

As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service and sales.

• Supporting the management team to drive sales and profitability
• Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer‑ready
• Making sure your store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines
• Ensuring operational policies and procedures are respected
• Understanding your store’s KPIs and playing your part to ensure they are achieved

• You love interacting with people and set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• You can talk to people, create a supportive (and fun) environment that helps deliver the best service possible.
• You have experience in opening and closing a store, taking responsibility, and being in charge when necessary.
• Ideally you come from a retail background with some fashion or lifestyle experience.
• You have excellent written and verbal communication in English (another language is a plus but not necessary).
• You are proficient in the use of MS Office and different POS systems.
• You are flexible when it comes to working weekends, evenings, and holidays as necessary.

We offer comprehensive benefits that encourage mental, physical, and financial well‑being for all VF associates.

• Career ownership, enabling you to build your knowledge and experience across different brands
• A supportive feedback‑based culture where respect and integrity guide us in what we do
• Tailored training. From an induction to ongoing online and face‑to‑face training sessions, we are committed to helping you grow, both professionally and personally

We strive to foster a culture of belonging based on respect, connection, openness and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal‑opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.

Referrals increase your chances of interviewing at Vans by 2x.

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