Customer Care Manager jobs in United Kingdom

Philip Morris have always been a global leader in a restricted category and are keen to continue this into a smoke free future. They require strategic and innovative planning to inspire potential users to trial their new products. They are keen to work closely to ensure these aims are being met through innovative and strategically valuable campaigns. We work closely with our Global hub to bring together media, data, creative and ensure we are pushing new opportunities to expand our marketing mix in a restricted category.

As Account Manager, you’ll be the day-to-day lead on global account management and a trusted support to both senior team members and local markets. You’ll help oversee the delivery of global requests, coordinate regular reporting, and ensure excellence in both process and communication. You’ll also work closely with our Account Executive, helping to manage their workload, encourage their growth, and keep the wider team running smoothly.

• Managing day-to-day global operations across PMI’s portfolio
• Leading communication with local market teams and coordinating input across regions
• Supporting the Account Director and Global Client Lead on key deliverables and timelines
• Coordinating global deliverables including Quarterly Business Reviews and competitive overviews
• Driving process efficiency and helping implement new ways of working
• Mentoring the Account Executive, fostering development and operational excellence
• Working closely with strategy, digital, and data teams to deliver best-in-class service

• Experience at Senior Exec or Account Manager level in a media agency environment
• Strong organisational and project management skills, with the ability to juggle multiple workstreams
• A confident communicator with client-facing experience and a flair for relationship building
• A strong grounding in both traditional and digital media, with a passion for innovation
• Comfortable working with data and reporting tools (experience with GWI, TGI or Nielsen is a bonus)
• Confident in Excel and PowerPoint (pivot tables, presentations, coordination docs)
• A team player with a positive, can-do attitude—you’ll thrive in fast-paced, collaborative environments
• International or regional account experience is valued, but not essential

• Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer:
• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).