Account Manager - Central Government

Cdw; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in the UK is looking for a sales professional to maintain and grow customer portfolios. The role involves driving sales pipeline growth, executing lead generation strategies, and managing customer relationships to achieve retention and expansion targets. Required experience includes IT reseller sales and the ability to build strong customer relationships. A collaborative approach is essential, working with cross-functional teams to support sales opportunities.

Qualifications

• Previous experience in IT reseller sales.
• Ability to handle high-pressure situations while remaining effective.
• Proven ability to build long-term customer relationships and drive business growth.

Responsibilities

• Maintain and grow the customer portfolio, meeting retention and expansion targets.
• Drive sales pipeline growth and sustained revenue generation.
• Collaborate with an Account Director to maximize sales within key accounts.

Skills

IT reseller sales

Stakeholder management

Negotiation and influencing

Time management

CRM and data management

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work with customers. We’re coworkers, not just employees, supporting each other to Make Amazing Happen at CDW.

What you will do

• Maintain and grow the customer portfolio, meeting retention and expansion targets.
• Execute successful cold calling and lead generation strategies.
• Ensure accuracy and timeliness of CRM updates, invoicing, and reporting.
• Drive sales pipeline growth and sustained revenue generation.
• Contribute to continuous improvement of sales processes and customer engagement strategies.
• Build, maintain, and grow a pipeline of business through proactive relationship development; strengthen CDW’s market positioning by developing high-value relationships.
• Identify, creating, developing, and campaigning sales opportunities within existing customers, aligning to the customer\'s strategy and objectives.
• Manage day-to-day sales activities and customer engagement, including issue resolution and investigating and resolving customer queries to maintain strong relationships.
• Collaborate with an Account Director to maximize sales within key accounts and execute campaigns with customer accounts to acquire, grow, and retain.
• Lead customer engagement on low-complexity product-based deals and manageable opportunities.
• Work with cross-functional (virtual) teams to support sales opportunities and ensure successful delivery.
• Follow up on in-flight deals, quotes, and commercial conversations with customers.
• Manage tactical vendor relationships for allocated customer accounts.
• Oversee new customer onboarding and introduce service tracking to customers, ensuring user training and adoption.
• Responsible for customer conversations regarding managed services and software renewals.
• Manage bill and hold negotiations with customers.
• Sales process optimization: ensure timely invoicing, CRM updates, and data tracking.
• Monitor performance: maintain accurate sales forecasts and report on account performance, including KPIs for individuals and teams.
• Maintain industry knowledge and stay up-to-date with trends and the competitive landscape.

What we expect of you

Required:

• Previous experience in IT reseller sales.

Desirable:

• Proven ability to build long-term customer relationships and drive business growth.
• Experience in the Public Sector (where applicable).

Key skills and competencies

• Ability to handle high-pressure situations while remaining effective.
• Negotiation and influencing skills.
• Time management and ability to meet deadlines.
• CRM and data management proficiency.

• Key Competencies:

• Stakeholder management – using knowledge of different personality types and active listening to adapt engagement style for customers.
• Collaboration and Teamwork – building strong relationships with internal teams and external partners to drive shared success.
• Strategic thinking and proactive problem-solving – aligning with customer priorities and developing tailored solutions.
• Customer Focus – understanding customer needs and delivering value with responsive service and trust.

About CDW

We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps customers navigate the IT market and maximize return on their technology investments. Together, we win and thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other basis prohibited by state and local law.