Customer Care Assistant jobs in United States

**Territory:**Greater London & Southeast**Candidate Location:**Must livewithin commutable distance of central London, Oxford & Cambridge**Position summary:**The role is accountable for sales growth and customer acquisition within a defined portfolio of Key End User and specification Accounts within healthcare, education, life sciences, pharma & data centres for a region within the UK. The role is focused on selling our Nora rubber product line.**Skills and experience:*** Proven success of client and project acquisition in the key market segments with resilient flooring products.* Strong existing networking and customer relationships.* An expert in resilient flooring with a deep understanding of the sector including technical and performance requirements with an ability to present key technical information and educate client groups* Understanding of planning and execution across multi location clients, and the communication skills to implement those plans* Experience of mapping complex projects and demonstrable track record of account development within a portfolio of large customers, growing volume and margins.* Proven experience successfully securing major projects in a multi-influencer B2B business environment.* Clear understanding of current procurement practices such as e-bidding, reverse auctions, RFP's, tendering, with experience in leading in such situations in key market segments* Excellent communication skills, verbal and written* Demonstrated experience working collaboratively, internally and externally, to achieve goals and objectives.**Other Attributes:*** Results driven and strong team player* Flexible and highly adaptable, high work ethics and striving for excellence* Solid natural presence with the ability to inspire and lead through influence and example* Organised and disciplined, with high competence in MS Office and Salesforce.com* Numerate with a good appreciation of pricing, in the context of the role.**Essential duties:*** Develop and execute segment related plans, managing a personal account portfolio of potential accounts within a defined region in the UK, and achieving sustainable growth and business goals as part of the regional team results* Support colleagues with major projects acting as subject matter expert and developing their knowledge of the product category* Demonstrate sales and project management excellence* Work closely with the wider regional sales team to support the securing and defending of specifications through close attention to the end user.* Work closely with sales management to maximize the successful execution of business in the portfolio through the local sales team.* Identify, monitor, report and record all sales opportunities in SalesForce (CRM) so that they may be converted into sales, to grow our business.* Work collaboratively to deliver a consistent value proposition to Key Accounts in the designated sectors* Lead the communication of the company’s sustainability agenda within the account portfolio, working with client management and internal resources to drive the Interface vision.* Communicate insights and market information in respect of the product category to management.* Collaborate closely with the regional sales team to optimize win rates on major projects within the product category and build strong connections with key stakeholders* Act as a product category champion within the regional organization.* Comply with company policy and statutory rules in respect of safety, environment, and employment* Other duties as reasonably defined by management**Scale & scope:**Must be located within the region and within easy commutable distance of the key cities**Work environment:*** Fast paced, dynamic, with periods of high intensity.* Regular travel across the territory will be required to respond to client needs.