Sales Adviser

Inspired Villages Group; Horndean; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization in England is seeking a talented Sales Adviser to join their growing team. This role involves managing the sales journey for prospective residents, ensuring a superior customer experience. Ideal candidates will have experience in sales or customer service, excellent communication skills, and proficiency in database management. The position offers generous benefits including health plans, life assurance, and career development opportunities.

Benefits

Bupa Health Cash Plan

Life Assurance

33 days annual leave

Holiday buying scheme

5% matched pension scheme

Cycle to work scheme

Electric car scheme

Qualifications

• Experience in new home sales or property conveyancing is preferred.
• Proficiency in database management for accurate record keeping.
• Strong interpersonal skills and an approachable demeanor.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Greet prospective customers and assist with enquiries.
• Manage the full customer journey from enquiry to move-in.
• Conduct home visits to provide tailored support.
• Build relationships with estate agents and solicitors.

Skills

Customer service

Sales

Communication skills

Relationship building

Organizational skills

Tools

CRM systems

Job description

We are driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. With ambitious growth plans, we are looking for talented Sales Advisers to join our team and help connect future residents with their ideal homes. If you are seeking a career that is rewarding, dynamic, and offers personal and professional growth, there is a place for you at Inspired Villages.

As a Sales Adviser, you will play a key role in the sales journey, supporting prospective residents and their families, guiding them through the buying process, and ensuring every interaction reflects the values and high standards of Inspired Villages. Your enthusiasm, professionalism, and ability to build strong relationships will help create exceptional experiences and drive the success of the village.

If you are ready to build a career with purpose, one that offers genuine development and the chance to make a real difference, we would love to welcome you to Inspired Villages.

The Role

As a key member of the sales team, you will be:

• Greeting prospective customers warmly and assisting with enquiries in a professional, helpful, and efficient manner

• Managing the full customer journey from initial enquiry and show rounds to follow-ups, presentations, and move-ins

• Conducting home visits as agreed with the Sales Manager to provide tailored support and guidance

• Creating and maintaining accurate customer records within the CRM system

• Overseeing daily sales progression by following up on enquiries and responding promptly to leads

• Monitoring and managing the sales process from reservation through to completion and move-in

• Building and maintaining strong relationships with estate agents, solicitors, and Assisted Move Package partners

• Updating key stakeholders on sales progress, challenges, and opportunities

• Collaborating closely with village operations, particularly the Village Manager, to ensure a seamless and positive customer experience

• Producing timely and accurate weekly and monthly sales reports

• Assisting in planning, organising, and delivering sales events to showcase the village and attract prospective residents

• Supporting marketing initiatives and identifying opportunities to promote the village locally

• Participating in networking activities to increase community engagement and visibility

• Maintaining a clean, tidy, and welcoming sales suite and office, ensuring a professional environment for customers

Key Requirements

• Having experience in new home sales, property conveyancing, or sales within a retirement living environment

• Demonstrating proficiency in database management and maintaining accurate, up-to-date customer records

• Possessing a background in sales or customer service, with an outgoing, friendly, and approachable manner

• Exhibiting excellent communication and interpersonal skills, able to build strong relationships with customers and stakeholders

• Being organised and proactive, with the ability to manage multiple enquiries and tasks efficiently

Benefits

• • Bupa Health Cash Plan, including access to an Employee Assistance Programme

  • Life Assurance at four times your annual salary

  • 33 days annual leave, inclusive of bank holidays

  • Holiday buying scheme allowing you to purchase up to an additional week of leave

  • Big birthdays off for milestone birthdays ending in 0

  • 5% matched pension scheme

  • Retail discounts across a wide range of outlets

  • Access to SMART tech to support your work and lifestyle

  • Ongoing learning and development opportunities to support your career growth

  • Wellbeing hub and resources, including discounts on wellbeing interventions

  • Cycle to work scheme

  • Electric car scheme