Customer Care Advisor jobs in United Kingdom

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments‑related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

We are looking for a resourceful, ambitious, and autonomous sales specialist, preferably with a strong understanding of SaaS or Payments, eager to contribute to ambitious growth plans. This is an exciting time for you to join: based on the size and breadth of our customers, we are growing like never before!

As a key member of our Sales team, your primary focus will be to convert qualified leads into delighted Paddle customers. You’ll engage directly with a diverse range of companies, from SaaS, AI & mobile app companies to established enterprise businesses within these landscapes, as they explore their e‑commerce provider needs. Your role is critical in helping us define, drive, and achieve our revenue targets, ultimately bringing us closer to our vision of making Paddle the go‑to solution for SaaS businesses worldwide.

• Own and grow a book of business of strategic accounts primarily based in EMEA, and with some focus on APAC, developing and executing long‑term deal strategies and commercial negotiations.
• Drive new business by prioritizing target accounts, leveraging Business Development Representative support, Marketing resources and self‑led prospecting to execute on account plans and build a robust pipeline.
• Own the full sales cycle, expertly managing all stages including discovery, value positioning, objection handling, and champion building, while effectively influencing stakeholders to progress deal cycles.
• Employ a consultative sales approach, clearly demonstrating Paddle’s immediate impact and aligning our solutions with customers’ long‑term company goals.
• Master Paddle’s product and possess an in‑depth understanding of its features, the broader industry, and the ability to articulate Paddle’s value proposition effectively to CTOs, Heads of Product, and CEOs.
• Lead discovery efforts to understand each client’s unique needs and collaborate with internal teams to develop effective and tailored sales strategies.
• Collaborate with Product, Customer Success, and Partnerships teams to align on client needs and develop effective, integrated sales strategies that ensure long‑term success.

• Have extensive closing experience in a software or SaaS business, managing multi‑threaded sales processes and enterprise deals
• Have deep experience in team‑selling and quarterbacking complex sales processes with high‑level stakeholders
• Have experience with consultative, value‑based selling and a proven track record of exceeding your quota
• Have experience selling highly technical products/services
• Are an expert communicator, adept at framing and influencing at multiple levels within prospect businesses, from operator to Exec level.
• Have an entrepreneurial attitude which thrives when solving complex challenges and you want to be part of an exceptionally fast‑growing company

• You have experience in the payments space or selling B2B SaaS
• Prior experience at a growth stage Internet/software company.
• Experience selling to technical persons, (CTO, Head of Product, (Technical) Founders).
• You’re familiar with eCommerce providers such as Stripe, Braintree, PayPal, Cleverbridge and subscription based services such as Chargebee, Zuora, Recurly.
• Strong understanding of the SaaS, AI, or App universe, through experience client side, or sell side to this market
• Able to operate in an unstructured, self‑starting environment.

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well‑being initiatives.

We are a ‘digital‑first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.