Customer Care Advisor jobs in United Kingdom

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast

It’s not easy. Nothing worth doing ever is.

Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.

We’ve already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 20,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support.

Beam’s mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we’re building a suite of AI products to revolutionise frontline work.

Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high-quality care to vulnerable residents who need it most.

There’s lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Magic Notes we can pioneer the use of AI in frontline services.

Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beam's software products as we scale.

This is a broad and hands-on role. You’ll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you’ll build a network of champions at every level to inform and grow the partnership.

When you’re not out and about, you’ll be digging into data and qualitative feedback to problem-solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you’ll provide a comprehensive evaluation and lead the negotiation for an extended contract.

This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK

• Building strong relationships - from front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers

• Driving adoption - through both organised training and proactive engagement with front-line teams and managers

• Demonstrating the impact of our work - through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be

• Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation

• Acting as the voice of the customer - sharing feedback which drives our product roadmap

• Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works

• A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams

• A strong multi tasker - you’re incredibly organised, comfortable with multi tasking and can switch between different activities with ease

• Results-driven - you thrive working towards ambitious individual KPIs

• A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product

• Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation

• Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product

• A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations

• A creative, growth mindset - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers

• Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help

Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.

• Generous EMI-qualifying share options

• Access to therapy, coaching, classes & content - powered by Oliva

• 1:1 workplace coaching with More Happi

• Your own financial well-being coach, through Bippit

• Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays

• Work remotely up to 6 weeks a year

• Eligible for a 6-week sabbatical after 3 years in service

• Nursery scheme through Gogeta

• Healthcare cover through Benenden Health

• Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks

• £200 WellBeam budget for activities enhancing wellbeing and professional development

• Regular team talks from leading UK tech entrepreneurs.

• Annual membership to Shoreditch Exchange gym

• Pension scheme where we contribute 3% of your salary and you contribute 5%.

• Free subscription to the Calm meditation app

• Discounted bike and accessories with Cyclescheme, and tech products with Techscheme

Start your journey to a more impactful career today. We're excited to hear from you.