Customer Care Advisor jobs in United Kingdom

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fast-growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

The Categories and Expansion team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. Sales is responsible for identifying, launching, and ramping up new high potential sellers.

As an Account Executive (German-speaking), you will drive the expansion of Whatnot’s supply by acquiring and nurturing new livestream sellers. You will oversee your own portfolio and manage the entire sales cycle, from pitching and onboarding to providing strategic coaching and facilitating growth. Your goal will be to consistently meet or exceed sales targets by effectively managing your pipeline. You’ll do this via:

• Deeply understanding our end-to-end sales process and collaborating with the team to bring high-potential sellers to Whatnot

• Becoming the go-to expert on how SMBs, primarily sellers with an online presence, can scale their business with Whatnot

• Source and prospect sellers, securing initial discovery and onboarding calls

• Leading sales calls with seller prospects, primarily over video and phone calls, overcoming objections and effectively communicating Whatnot’s value proposition

• Closing sellers, ultimately onboarding them onto the platform, and setting them up for success

• Utilizing key data points to assess seller growth, success, and areas for improvement to drive continuous iteration

• Collaborating with internal partners to develop business growth strategies and communicate product improvements and feedback

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our London, UK or Berlin, Germany hubs.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Account Executive, you should have 3+ years of experience working in a fast-paced, client-facing role, and a track record of working quickly and iteratively, plus:

• You are a fast learner and self-starter energized by talking to people, solving challenges, and driving towards sales goals

• You are a fluent German and English speaker, with a deep understanding of the DACH market

• You have a passion for our mission at Whatnot - you live and breathe the needs of our communities and work relentlessly to improve their experiences on Whatnot

• You are scrappy and flexible enough to work in an ambiguous environment with limited guidance

• You have experience selling and closing deals as well as the ability to manage multiple accounts and client needs at the same time

• You have proficiency with a CRM software and are ready and willing to learn new systems

• You have business acumen, are deeply analytical, and comfortable understanding and manipulating data to gain and take action on business insights

• Experience at a high-growth startup, marketplace, or creator-focused platform

• Proficiency in Airtable and Salesforce

• Passion for creator communities and/or new product categories that are uniquely suited to live ecommerce

• Experience buying and selling in online marketplaces

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.