Computer jobs in United Kingdom
Information Technology Support Specialist
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Oxford Health
Information Technology Support Specialist
Job summary
A leading IT support company in Glasgow is seeking a skilled L2 Desktop Support Technician to provide advanced technical support and troubleshooting. The role involves diagnosing complex issues, maintaining hardware and software, and ensuring user satisfaction. Candidates should have a degree in IT or Computer Science and 2-4 years of related experience, including proficiency in both Windows and Mac environments. Relevant IT certifications are preferred. Join us to enhance our support capabilities and contribute to user satisfaction.
Qualifications
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office and other common software applications.
Responsibilities
- Provide second-level technical support for desktop/laptop hardware, software, and peripherals.
- Diagnose and resolve advanced technical issues escalated from L1 support.
- Install, configure, and maintain operating systems and software applications.
Skills
Education
Tools
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of windows and mac computers
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Build and maintain strong relationships with end users and ensure user satisfaction
- Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office and other common software applications. >Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.