Complaints jobs in United Kingdom

Bodyshop Advisor / Estimator– BMW Hailsham

Good, honest, rewarding work. It's how we're built.

In the heart of our Bodyshop department, our Bodyshop Administrators are committed to delivering outstanding and trusted experiences for our customers. As a Bodyshop Administrator, you’ll be the key link between customers, insurance companies, and our repair team, ensuring smooth operations and exceptional service throughout the repair process.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money everyday with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

• Plan and monitor the workflow of body repair staff to ensure efficiency
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly
• Review and validate repair estimates, providing technical advice where needed
• Order and manage parts and supplies required for repairs
• Handle customer queries and complaints professionally, ensuring satisfaction
• Promote additional services and maintain strong relationships to encourage repeat business Maintain accurate customer records and keep customers informed throughout the repair process
• Invoicing retail and insurance repairs
• Updating Bodyshop management system

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills with customers and colleagues
• Strong organisational and multi-tasking abilities
• Ability to work to deadlines and targets in a fast-paced environment
• Previous experience in customer service or administration within automotive or similar industry
• Skilled at problem-solving and handling queries professionally
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

Just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.