Service Delivery Technician - 1631

Circet Group; City of Edinburgh; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading telecommunications provider in Scotland is seeking dedicated Service Delivery Technicians to perform full fibre installations at residential locations. Candidates need to excel in physically demanding conditions and maintain high customer service standards. The role offers a competitive salary ranging from £32,000 to £40,000+ once qualified, with extensive training, equipment, and a pension scheme. Ideal candidates will possess strong customer-facing skills and a clean UK driving license.

Benefits

Company van & fuel card

Full training provided

Company Pension Scheme

Yearly Bonus Scheme

Annual Leave (Bonus Days Available)

Promotional Opportunities

Qualifications

• Ability to excel in a physically demanding role requiring climbing, working underground, and heavy lifting.
• Strong customer-facing skills and the ability to interpret customer requirements.
• A telecommunications background is preferred but not required.

Responsibilities

• Organise daily and weekly work schedule for installations and repairs.
• Maintain high standards of customer service in all interactions.
• Conduct site inspections and resolve customer complaints.

Skills

Customer-facing skills

Ability to work outdoors

Manual handling

Problem-solving

Education

Full Clean UK Driving License (Manual)

Basic DBS Check

Job description

We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division is now on the hunt for dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises in and around Edinburgh - EH32.

Is this role for you? Watch this short video to find out!

We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses across the country, and it’s our outstanding people that make this possible. We need hungry and driven Engineers who share our passion for technology and our ambition to remain as a leader in the global telecommunications market.

Key Accountabilities

• Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third‑party stakeholders are professional and solution‑focused.
• Expertly perform full fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards.
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
• Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

Benefits

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided including company van & fuel card.
• Full training provided – Whether you are a seasoned Customer Installation Technician, or keen on exploring a new and exciting career, we are committed to providing industry‑leading training and development for our staff.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (Bonus Days Available)
• Death in Service
• Promotional Opportunities

Requirements

• Ability to excel in a very physically demanding role that requires regular pole/ladder climbing (up to 15 meters), working underground and manual handling of heavy weight in potentially adverse weather conditions.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer‑facing skills and ability to interpret customer requirements regardless of their technical knowledge.
• A telecoms background is preferred, but we will train Engineers brand new to the industry with the right attitude, personality and transferrable skillset.
• Good base understanding of the importance of Health & Safety in engineering.
• Have the full right to work in the UK.

Additional Information

• The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.

Still reading? Don’t miss this opportunity to take your career prospects to the next level with a truly global telecommunications powerhouse that matches your ambition and aspirations. Head to our website and click ‘Apply’ today!

Alternative Job Titles

Fibre Engineer / Principal Engineer / Service Technician / FTTP Engineer / FTTH Engineer / Field Engineer / Installation Technician / Customer Installation Engineer / Telecoms Engineer / Field Service Engineer / Cabling Engineer / Data Cabling Engineer / Civil Engineer

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.