Complaints jobs in United Kingdom

This is a high-trust, high-responsibility role at the core of a fast-scaling business. MJP Electrical is building more than an electrical services company — we are building a platform, partner network, and operational engine with national ambitions. That requires exceptional standards, clean systems, and people who take ownership without being asked.

This role is designed for someone who wants responsibility early, not comfort. The position will begin as a freelance/self‑employed trial (6‑8 weeks), with a clear intention to move into a permanent employed role for the right person.

You will work closely with leadership and will be trusted with real operational control. Your decisions will directly affect customer experience, cashflow, and team performance.

If you thrive on order, accountability, and building something properly — you will excel here.

You are the operational control centre.

Your responsibility is to ensure the business runs cleanly, predictably, and professionally — even as volume increases.

• Own job flow in ServiceM8 from enquiry through to payment
• Enforce accuracy and completeness across all job cards
• Schedule engineers with logic, foresight, and accountability
• Communicate proactively with customers before issues arise
• Maintain clean, truthful queues and system data
• Chase overdue invoices confidently and professionally
• Hold engineers to standard on notes, photos, and job completion
• Identify problems early and resolve them with solutions

• Produce a clear, honest operations performance snapshot
• Track materials, POs, and supplier data accurately
• Support finance with reconciliation and controls
• Identify patterns in delays, complaints or inefficiencies
• Contribute to short ops and sales alignment check‑ins
• Improve systems rather than working around them

• Able to commit 4‑5 days per week during core business hours
• Comfortable starting on a freelance trial basis with performance‑based conversion
• Treats this role as a primary professional commitment
• UK‑based
• Comfortable working remote‑first initiallyWilling and able to work from a Bristol HQ later this year if the business centralises
• Confident using digital systems and job management platforms
• High attention to detail and zero tolerance for messy data
• Clear, professional communication with customers and trades
• Comfortable being measured on outcomes, KPIs, and standards

• Operations, service coordination, scheduling, or dispatch roles
• Field service, trades, facilities, or maintenance environments
• Hands‑on experience with ServiceM8 (or similar systems)
• Customer communication under time pressure
• Invoicing, payment chasing, or operational finance exposure
• Experience in fast‑moving or scaling businesses

• Strong ownership mindset — follows things through without reminders
• Naturally organised; feels uncomfortable when systems are messy
• Calm, decisive, and composed under pressure
• Proactive — anticipates issues rather than reacting late
• Confident and professional communicator
• Reliable, consistent, and trusted by others
• Adaptable as the business evolves
• High personal and professional standards

• Paid freelance trial with clear outcomes and expectations
• Conversion to permanent employment for the right person
• Permanent salary of £26,000‑£30,000 (performance reviewed)
• Remote‑first working initially
• Planned transition to a Bristol HQ later this year
• Full systems and operational training
• Direct access to leadership and decision‑making
• Real responsibility and autonomy
• Long‑term progression in a fast‑scaling business
• 28 days holiday + pension upon permanent employment

This role is not suitable for:

• Casual freelancers
• Candidates seeking guaranteed remote‑forever work
• People who avoid accountability
• Anyone uncomfortable with responsibility or performance measurement

We are intentionally selective.

We are not hiring for headcount. We are hiring for ownership, reliability, and standards.

If this description feels demanding in the right way — and you want to be trusted with responsibility inside a business that is scaling fast — we want to hear from you.